Emergency Concierge International

Coronavirus (COVID-19) Medical Contingency Plan

Here’s the COVID-19 Medical Contingency Plan developed as a joint collaboration between HPN Global & Emergency Concierge International. Feel free to share with anyone you see fit. We developed this as a resource for the industry.

A reminder of what ECI does:

  • Customized Meeting Emergency Operations Plans (including Crisis Communication Plans)
  • Customized Venue Emergency Plans
  • Emergency Plan Templates (for planners to fill in)
  • Staff Training
  • On Site Support (including EMTs & Paramedics)
  • Pre-Planning & Virtual On Site Support via phone
  • Contingency Consultations

All services are not just COVID related, but All Hazards.

Please don’t hesitate to reach out to John with questions: jwhitney@emergencyconcierge.net

https://emergencyconcierge.net/

HPN Global Live 6-19

Shifting the Meetings Paradigm

Presented by HPN Global

Hear from the following experts as ask the question.
How do we evolve while providing for safe, successful meetings?

Stephanie Glanzer, Senior Vice President & Chief Sales Officer, MGM Resorts International
Jim Young, Founder/CEO, Realcomm Conference Group
John Whitney, CEO, Emergency Concierge International (ECI)

Innovating for the Industry

In the past several weeks, we’ve had to quickly adapt to virtual events. Because of their strong focus on virtual events, planners have innovated the events industry by pioneering new event technologies and strategies. Jil Dasher with HPN Global and Phil Saims with Federal Conference join us today to share how they have innovated their events.

In the conversation, Jil and Phil express the importance of keeping your attendees engaged and included in the conversation. This can be achieved by utilizing tools such as a virtual reality headset, the CrowdCompass app, and more.

Listen in to hear how they believe event planners have become more valuable than ever!

Virtual Meetings – Where To Begin

While live, in-person meetings & events will always yield great results, the truth is, in times like these virtual meetings have become the necessity. Just as face-to-face meetings & events are complex and require many moving pieces, you can expect the same for virtual events. So where do you start? With the end goal in mind.

What Type of Virtual Event is Right for You?

What is right for you and what are you seeking to achieve from your meeting?

  • Is the purpose of your meeting to provide education? How is that education provided – through general session and breakouts?
  • Are you looking to provide continuing education credits?
  • Include poster sessions in your agenda?
  • What is important to your organization and attendees?

HPN Global Meeting Services is here to discuss your event and help in the transition.

Questions to consider when hosting a virtual event:

  • How will attendees register for the event?
  • Will content be live, on-demand, or a mix? Will you include a Q&A portion?
  • What time zones do your attendees span across and how will you accommodate?
  • What requirements will you stipulate for your speakers in order to create consistency across presentations, background, video/sound quality, etc.?
  • Is there still an element of production/audio visual/set design that you will want to bring into your recordings, particularly for keynote speakers or executive addresses?
  • Will you create a guide for attendees before the event that explains how to join keynotes, attend sessions, and use messaging tools?
  • Will you charge for your event or offer access for free?

How We Can Help

There is no “one size fits all” when it comes to virtual meetings and there are many platforms out there to consider. HPN Global can help determine which one(s) are right for you. Some of the Event Technology that HPN currently utilizes:

  • Event Website and/or Registration
  • Zoom / WebEx / GoToMeeting / etc.
  • Event Management Platforms
  • (Cvent / Cadmium)
  • Streamlined Solutions
  • Integrations
  • Mobile Apps
  • Surveys and Polling
  • Email Marketing

We Look Forward To Working With You!

JIL DASHER

SVP & Managing Director

jdasher@hpnglobal.com

KIERSTEN PERRY

Director of Meeting Services

kperry@hpnglobal.com

Global Meetings Industry Day GMID19

Join us on GMID 2019 as we celebrate this industry and what it means to HPN Global and our associates. We will be Premiering live a video of our associates sharing what this industry means to them. Thank you to all our industry partners and friends for making this industry so special.

HPN Global Sourcing Operations Welcomes Payton

Welcoming our newest member of the Sourcing Operations team, Payton Bolek!

 

Payton is a recent graduate from the University of Arizona. She worked as a Special Events Coordinator for a local restaurant for the past 5 years, organizing and booking special events that ranged from 20- 200 guests.  Payton also worked as a Campus Event/Travel Coordinator where she assisted in the planning and the execution of trips for students.

 

We are proud to have you be a part of the HPN family…. welcome aboard Payton!!!

HPN Global Hotel Database

Hotel Meeting Trends Survey Results

HPN conducted a quick survey on hotel contracts and hotel trends. The goal was to identify any emerging trends in the way hotels do business. Don’t get caught off guard by a new charge or higher rate. Take a look at what a few of our associates are seeing in the industry.

Timothy Arnold
Hotels seem to be trying to get meeting room rental for everything now. It used to be only international hotels, but now it is everywhere. When I get the rental removed, the hotel is often less likely to negotiate on other things, as they feel that they have already given a lot of ground.

Mark Dallman
Parking charged in Vegas, meeting room rentals increasing everywhere, resort fees increasing or being added to non-resort properties, service charges increasing. All ways for hotels to find additional revenue sources.

Lynn Ann Perretta Wagner
Furniture Removal Fees for outdoor events. Additional Lighting necessary in many cases which in turn ups your AV or Decorator budget. In addition to hefty min. service charge of 26% in some areas of the county.

Jaci Bidanec
Daily attrition vs cumulative.

Steven Scatino
Transient rates are up over $30.00 higher than group last reported hotels are not allowing groups to increase their blocks over the contracted numbers without paying hefty increases

Paul Miller
Properties’ Service Charge Increase. Was told by one branded hotel company that they are increasing service charge amount to 25% at all properties – as of 6/1.

Bill Kilburg
Long article on a Las Vegas hotel company bankruptcy in today’s WSJ but buried in the middle is the fact that they have raised hotel room rates at 3 times the national average. 16% increase in realized rate in the last year!

Hospitality Performance Network Global
Tap into HPN Global’s vast network of corporate conference venues and services — with a personal touch. Let HPN plan your event, and you’ll experience concierge service from start to finish. Get started now

IBTM World Barcelona Spain

Mark Dallman sharing his thoughts on some of the trends he is seeing in Barcelona while attending IBTM World.

Virtual reality has really taken the show by storm. Countries, cities, destinations even hotels are using VR to showcase their product or service. Visit Virtually.

Business is back, there are people having one on one appointments all over the trade show floor. The International business is buzzing. People are showing up. The attendance is extremely strong.

Great vibe follow Mark for more updates from the show and other important meeting planner tips.

 

Case Study: Event Marketing with Social Media Strategy

In 2016, event promotion is not complete without a social media strategy. Sure, leading up to the event posts promoting attendance are vigilantly published. But where most organizations falter is covering the event. We understand, social media is often a secondary responsibility, not a specific role. That’s where digital media experts come in.

We’ve put together this case study on our most recent live event coverage for HPN Global’s 2016 Partners Conference. Tactics included everything from live tweeting to LinkedIn spotlights, but the star of our strategy was Facebook. We also developed a custom app for the fourth year in a row, that enabled streamlined communication between coordinators and attendees via a digital environment. Here are the results:

The App

This app, created specifically for HPN Global’s 2016 Partners Conference, supplied all attendees with itineraries, a live feed of content from all major social media platforms utilizing the #HPN16 hashtag, conference information and live updates.

 

Building Anticipation

A month before the event, the app was already booming with hundreds of opens.

event social media app

 

Accessibility

The app was utilized throughout the event by attendees and coordinators alike. It was optimized for both Android and Apple products and was accessed from various portable devices.

event social media app

Itinerary & Real-time Communication

The app had the full conference schedule at a push of a button. Coordinators could announce upcoming presentations and events via push notifications to boost attendance and most significantly, the app was utilized to communicate any changes in itinerary to attendees.

 

event social media app data

 

There was just under 100% adoption. There were roughly 450 attendees and most used the app:

event social media strategy

On-Site Video

An integral part of media tactics in event social media strategy.

The first day’s video was uploaded that night at 9:05 p.m. A sleek, professionally shot and edited video produced in just a few hours. The video received hundreds of views within minutes, it is now at over 3.5K views and it’s the right people watching.

 

This video posted just past noon on the second day of the event went live with much anticipation. There were thousands of views by nightfall and is now tipping the scale into 6K views.

 

The third and last day’s video received over 3.5k views.

 

A sleek video to finish it off. This video garnered over 8k views.

Inspiring Future Attendance

Painting the future vision is key. A must for any event social media strategy.

These quick turnaround videos not only excite and entertain attendees, but also hold deep value in their ability to inspire future attendance. Non-attendees are enticed to register for future conferences by seeing the event in all its glory. Each video has thousands of views from all over the world.

Facebook Engagement

Facebook is the world’s leading social media platform. Thus, it is here where event social media efforts should be focused.

The engagement on the HPN Global Facebook page exploded during and after the event. It went from an average engagement count of about 75 to a simple photo of the beloved CEO, Bill Kilburg, receiving over 300 interactions. Live coverage of this event captured people’s attention.

And that wasn’t the only one… The engagement on the page that weekend and beyond was astounding. What does this tell us? That live event coverage draws lasting attention to a business page.

event social media facebook results

All in all, the digital strategy for this event was an (admittedly) expected success.

Future plans entail live feed via the app and Facebook, 360° and virtual reality content. #HPN17 here we come.

 
For more information on live event coverage, check out Your Brand Voice Social Athletes.