Emergency Concierge International

Coronavirus (COVID-19) Medical Contingency Plan

Here’s the COVID-19 Medical Contingency Plan developed as a joint collaboration between HPN Global & Emergency Concierge International. Feel free to share with anyone you see fit. We developed this as a resource for the industry.

A reminder of what ECI does:

  • Customized Meeting Emergency Operations Plans (including Crisis Communication Plans)
  • Customized Venue Emergency Plans
  • Emergency Plan Templates (for planners to fill in)
  • Staff Training
  • On Site Support (including EMTs & Paramedics)
  • Pre-Planning & Virtual On Site Support via phone
  • Contingency Consultations

All services are not just COVID related, but All Hazards.

Please don’t hesitate to reach out to John with questions: jwhitney@emergencyconcierge.net

https://emergencyconcierge.net/

HPN Global Live 6-19

Shifting the Meetings Paradigm

Presented by HPN Global

Hear from the following experts as ask the question.
How do we evolve while providing for safe, successful meetings?

Stephanie Glanzer, Senior Vice President & Chief Sales Officer, MGM Resorts International
Jim Young, Founder/CEO, Realcomm Conference Group
John Whitney, CEO, Emergency Concierge International (ECI)

Innovating for the Industry

In the past several weeks, we’ve had to quickly adapt to virtual events. Because of their strong focus on virtual events, planners have innovated the events industry by pioneering new event technologies and strategies. Jil Dasher with HPN Global and Phil Saims with Federal Conference join us today to share how they have innovated their events.

In the conversation, Jil and Phil express the importance of keeping your attendees engaged and included in the conversation. This can be achieved by utilizing tools such as a virtual reality headset, the CrowdCompass app, and more.

Listen in to hear how they believe event planners have become more valuable than ever!

Coronavirus Meeting Planner Update

 

Coronavirus Hotel Contracts

On Friday, March 27th, HPN Global CEO Bill Kilburg sat down with Regional VP Mark Dallman on Facebook LIVE to talk about the current state of the industry and have a conversation about Coronavirus and how it’s impacting hotel contracts.



Our Wish For You This Week

For the hospitality industry, last week was one for the history books. Although not one we care to revisit again soon. We saw so many of our colleagues and close friends on the receiving end of furloughs, unemployment, financial uncertainty and hotels closing their doors.

We all need to be two things during this time: Be Strong and Be Kind.

During times of uncertainty we need to embrace the shift, letting go of what we have known and how we have always done things. Uncertainty + Fear = Anxiety. We must learn to uncouple fear from uncertainty to evolve – to embrace the shift.

What we have done up until now is not what we will do in the future. We will evolve by finding new ways to partner and together we will thrive. If we accept the challenge of today and come together to find new ways of working, on the other side we will be stronger than ever before.

Our wish for you this week is that you focus on taking care of yourself and your family. Focus on your strength (you are stronger than you realize) and move through the week with kindness. On the road ahead, we will be refining our plans to support you and our HPN family along with strategies for our collective future success.

“With a warrior heart, square up your shoulders, keep your chin up and keep swinging.”

Be strong and be kind,

Bill Kilburg
Chairman & CEO
HPN Global

It’s The Start Of A New Decade!

2019 was certainly interesting for sure but again it was the best year ever for the company!!!!  The most bookings for a year by far and again currently the largest backlog ever!

Seattle was a kick  (and the weather cooperated LOL)! Back to Cabo this year !!!!! You all should be proud of yourselves and leadership here in Scottsdale and across the country are proud to be associated with each and every one of you. This is absolutely the best team in the business.


It was truly another great year!  Awesome new associates and friends and we are more like a family than ever and too much fun …….. Thanks to everybody!!

So here again are those basic founding ideas of the company, and our culture to set out a basis for our combined success in the new year.

Love you all and let’s go have an absolutely awesome 2020 and a new decade!!!!

Family First – for most of us our family and loved ones are why we do this, they are why we get up in the morning and go do what we do, time with them is the most precious thing we have. Hug them every day.

Have FUN – Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at! A lot of people go through life without ever having that opportunity. We are in the best business in the world! I’ve never met a happier, more fun and successful group of people in my life !!

Be Nice to People – It’s a basic fact, People are nice to people who are nice to them, we are in the service business, people buy from people they like! My mother’s favorite saying was that “you catch more flies with honey than you do vinegar”

Be Passionate and Enthusiastic– Both are absolutely infectious, I put on a positive attitude every day first thing in the morning like clothes, Every day is the best day of my life because I choose for it to be that! Be passionate and enthusiastic about what you do and success will certainly follow.

Life is all about Relationships – Relationships, Relationships, Relationships! At the end of the day, nothing else matters but the connections we make with other people, people we work with, people we love, people we do business with.

Change is our Friend – It’s another fact, everything changes, We are going to continue to see a ton of that in 2020 for sure. Given what I hear from the ground most should start to benefit us  No matter what you think is the status quo, it is in fact, going to change and increasingly rapidly. The people that can assimilate and appreciate, and perhaps even lead change, are the ones who are successful, the ones who hate change are rarely successful.

Do what you say you are going to do –Business (and our competitors) are full of people that say “yea, I can handle that” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, most especially in the service environment. Do what you say you are going to do every time !! Success will follow!

Let go of Negativity – Stuff is going to go wrong, somebody is going to make you mad, deal with it and then let go of it and move on. Harboring ongoing negativity hurts you, not them. I’m by no means saying to put up with bad behavior from toxic people, but get over it and realize life is too short. The past is the past, the only things we can affect are in the future. Just get rid of the toxic people in your life, trust me its liberating.

Take care of your friends –  All our leadership has your back every minute of every day and we all know who our friends are…..  in life and in business,  take care of them and be a good “friend” and they will step up and take care of you when it matters. Let’s make sure we take care of our business partners who have our backs

Be a “Kid” as much as possible –   laugh easily and often, run around and play with your kids, set off fireworks, travel, and marvel at the wonder of the world, do silly things with your family and loved ones, learn something new every day, cook something you have never cooked before,  just have fun…….. life is short

Thanks again to everybody and here’s to a new decade, new business, new fun !!!!! Let’s go do some epic shit again! (COPYRIGHT #jildasher LOL)

Adventure awaits !!!!

I absolutely love you all!

BK

William J. Kilburg
Chairman and CEO
HPN Global
13825 N. North Sight
Scottsdale AZ, 85260
480-221-6647

Five DMC Common Misconceptions

According to our partner Shannon Gardner, President and Owner of Accent Indy and CTC Destination Management, there are a few common misconceptions about working with a DMC that we would like to clear up.

DMC MISCONCEPTION NO. 1: DMCS CHARGE CRAZY FEES
Just like the majority of our clients and the businesses they represent, we need to make money to keep our doors open. I’m not afraid to say it: we are a for-profit company. You’re not just paying us for the food and beverage; you’re paying for the “higher than the law requires me to carry insurance, so in the event something awful happens, I’ve got great coverage.” You’re not just paying me to sign off on all the vendor contracts. You’re paying me to attend seminars and network with industry colleagues to learn about contract language, so I won’t sign off on something that gets us both into trouble. You are not just paying me to figure out where the bar goes. You’re paying me for working with the best technical platforms, so I can put our vision on paper for you to present to your stakeholders.

DMC MISCONCEPTION NO. 2: WE’LL USE YOUR BUDGET TO OUR ADVANTAGE
Some clients are reluctant to share their true budgets, for fear we will just use that number as an end price. In reality, we will fight to use every dollar of that budget to help make the event the best that it can be — oftentimes, providing a little more on our dime –. just so we can complete the vision. We want the event to be just as successful and impactful as the client. If nothing else, we want a picture-perfect photo for our Instagram page.

DMC MISCONCEPTION NO. 3: IT WILL BE EASIER TO GO DIRECT
“I can always go search the internet on my own”, has been known to be uttered from time to time. Well, if I relied on WebMD to make all my diagnoses, I’d have died from a terminal illness about five times already! We search the web to get general info. We go see a doctor to get professional help. Why not do the same for your most important events?

DMC MISCONCEPTION NO. 4: WHAT EVEN IS A DMC’S PRODUCT?
Our product is our knowledge. We know the best vendors with which to hire and we know the ones to avoid. Our product is our experience. I love to tell clients, I’ve been working for you, long before you even knew who I was. The events and programs we’ve been producing and managing for the last 25 years have allowed us to repeat things when they go well, and learn from mistakes to avoid future pitfalls. Our product is a peace of mind. Clients need to focus on so many other aspects of their job and not worry about Plan B. We plan for things to go wrong and we have solutions if things don’t go as planned.

DMC MISCONCEPTION NO. 5: DMCS ARE NOT FOR EVERYONE
Well actually, this one is true. You need to trust your DMC or the relationship will be doomed from the beginning. Some clients prefer to do things on their own. Sometimes it’s genuinely a budget thing. My response to that is, too often, you’re not saving money, you’re buying regret. But I do understand that every company operates differently — a DMC may simply not be for you. Maybe you’re just not that into me! But if the idea of saving time and hassle intrigues you, why not give us a go? We’re there for you when you are ready.

For questions, please email Diva Tolosa, Manger of DMC and Preferred Partners at dmc@hpnglobal.com

Stay Safe! Event Planning Risk Management Tips For Your Next Event

John Whitney IV is the CEO of Emergency Concierge International, a company focused on emergency preparedness. We are living in a brave new world, and when you are in the business of bringing people together for meetings, conferences, and events, it is critical that we are always thinking about safety and security.

“Far too often those in the meetings and events industry take emergency planning for granted,” says John Whitney, Emergency Preparedness Expert.  “They assume that the hotel, venue or DMC has it covered.  That is not the case.  Ensuring the safety of your attendees and the reputation of your organization should be a responsibility that you take wholeheartedly.”

Here are a few tips John offers to keep top of mind when attending your next meeting or event.  If you need help creating customized emergency operations plans or need on-site emergency management, contact us for more information.

Maintain Situational Awareness

  • Be aware of your surroundings.
  • Keep an eye out for items or people that look out of place.
  • If you see something, say something.
  • Locate the nearest Exits everywhere you go (at least two, primary and secondary).

Use the Buddy System

  • Travel in pairs.
  • If not in pairs;
    • Let each other know where you are going and when you get there (especially at night).

Confirm your rideshare driver’s accuracy

  • Name
  • License Plate
  • Vehicle make & model

Stay hydrated

  • Watch for signs of dehydration
    • Lightheadedness
    • Nausea
    • Cramping
    • Excessive sweating (or not sweating at all in extreme cases)
    • Rapid, weak pulse

Commit to a “Warrior Mindset” – People laugh about this but it makes a huge difference!

  • In an emergency, don’t wait for someone to instruct you.
  • Be prepared to react immediately.
  • Commit to survive!

If you’re at #CONNECTMP and need Medical Assistance, please access our Medical Plan for the event, which provides the nearest hospital, urgent care, pharmacy, etc.

Text “SAFE” to 345345 to receive “5 Life Saving Tips You Must Use In An Emergency

2019 Hotel Contract & Negotiation Trends

Google “hotel trends 2019” or something similar and what will come up is pages and pages of information on event experience, engaging an audience, marketing to millennials, or driving attendance. What does NOT come up is all the ways hotels are looking to maximize their profitability through contract negotiations and how that impacts the meeting host or end user.

Supply of rooms is increasing in sync with room demand; leaving occupancy flat in 2019 and average rates are up just below expectations at 1%. Hotels are looking for other opportunities to grow revenue and maximize profits.

Driving F&B Spend: If you have sent out an RFP to multiple destinations or even several hotels in one destination, you have seen how widely the F&B minimum can vary. That is because some hotels calculate F&B spend as a per-person, per-day spend. Other hotels will have an F&B minimum assigned to specific meeting rooms, based on how many people that room can accommodate. Many times, the salesperson is just entering a number they were given by a revenue manager or supervisor.

AV Spend: Audiovisual costs are skyrocketing. Partially due to individual users having multiple devices, requiring more bandwidth. But AV companies are also bundling services into packages to upsell and create more revenue. My recommendation is to always get a detailed AV quote on the front end, once you have narrowed down a short list of venues. I have seen the same in-house AV provider at different hotels be $10K apart on pricing. In other words, company ABC that is in-house both at Chicago Hotel A and Chicago Hotel B, delivered two different quotes that are $10,000 apart. When possible, you can also save some money with a few pieces of your own equipment, and writing in a clause that AV discount will still be applied if you bring in certain pieces of equipment.

Resort Fees: Marriott is taking advantage of its position in the market by standing firm on resort fees. I attended a Marriott luncheon recently and asked about this topic. The response I got is that there is a strong push from leadership to not waive the resort fee. Not only are they enforcing that added cost, but they are also writing that into the contract as part of the total revenue commitment. Marriott and other hotel companies are trying to sell the value of the resort fee by having it include WiFi and sometimes parking. Although city center hotels will still charge a steep price for overnight parking. City hotels are making their attempt by instituting a daily amenity fee which may include WiFi, a welcome drink, and all the typical inclusions such as a fitness center or daily newspaper. Although we may not be able to waive these added fees, the best strategy is to negotiate what is and is not included, to make sure there is true value being delivered.

Lead Time / Booking Further Out: Hotels are at once preaching to clients to book further out, while often turning away business of a certain size if it’s “too far” out. If a hotel has 500 rooms and your 200 room group comes along looking 2+ years out, a hotel may decide they do not want to commit almost half their inventory to your group. They are hoping a larger group comes along with a higher total revenue contribution, and then they can layer in a smaller group over the large one. It’s all ways to make the puzzle fit perfectly. Maximizing day of week pattern, meeting space allocation, sleeping room inventory, and incremental revenue. While your contract only holds you to sleeping room and food & beverage revenue, the hotel is anticipating that your attendees will also spend money in other outlets.

To learn more about how I can help you with any of the above and more, please contact me at JShkolnik@HPNGlobal.com

 

Julie Shkolnik

Vice President, Global Accounts at HPN Global

 

Are you interested in working for HPN Global? Click Here to get started.

Getting the most out of your frequent flyer miles

Almost everyone in the industry has a varying amount of frequent flier miles because of the traveling that we typically do in the course of our jobs. Some people stockpile them to use for a future trip, some spend them on non-travel related things like magazines, and some people use them sporadically for domestic travel.