Post Hurricane María – Puerto Rico

Post Hurricane María Statement
Milton Segarra
President & CEO, CDME

In our goal to keep you updated on our news and plans, we are pleased to share the week’s positive news for our industry – more cruises have been arriving in our ports; more attractions are opening; more hotels are accepting new reservations; and San Juan was just recognized by Lonely Planet as one of the World’s Top 10 Cities for Travel in 2018!

A list of attractions including the Bacardi Welcome Center, Plaza Las America’s and Mall of San Juan, and many of our water sports venues can be found here with opening dates from now to the end of December. San Juan’s hotels continue to post opening dates (please click here for exact dates per the Puerto Rico Tourism Company (PRTC), power (by generator) continues to keep the lights on in many of our hotels, gas lines continue at a normal level, the port is fully operational, the airport is fully operational and open 24 hours – by the end of November we will have more than 700 domestic and international flights daily.

Additional service status can be found at status.pr for daily updates.

We are also pleased that the Puerto Rico Convention Center will resume its schedule of conventions in January, kicking off with the region’s largest tourism marketing event, The Caribbean Hotel and Tourism Association (CHTA)’s Caribbean Travel Marketplace, January 30 – February 1. CHTA has expressed confidence in the readiness of Puerto Rico to host in January. Last year more than 1,100 delegates from 31 countries participated in more than 10,000 pre-scheduled appointments.

Our calendar of events remains intact and you will have the opportunity to hear personally from us at upcoming trade shows, conferences, and events. Please click here for the list: http://puertorico.simpleviewcrm.com/webapi/rsvp/v2/. Next week we will be participating in TEAMS, the world’s leading conference and expo for the sports-event industry. We will be sharing updates on our sporting venues, many which are, like our convention center, being used by the military and/or as collection centers. A complete list of those facilities and their availability for groups can be found here.

As a part of our engagement phase – interacting with the industry and media on a consistent basis – we are continuing to ask for input on new ideas, new approaches and new commitments that we can work on together and share in the anticipation of relaunching and rediscovering Puerto Rico.

Many continue to ask how they can help or contribute. We continue to provide the link to United for Puerto Rico, an initiative brought forth by the First Lady of Puerto Rico, Beatriz Rosselló, in collaboration with the private sector, with the purpose of providing aid and support to those affected in Puerto Rico by the passage of Hurricane Irma and Hurricane María. Please click here.

We intend to keep you updated on our progress in real time – keeping you informed, engaged and connected. As you know, Puemeetingso has always been one of the most desired meeting and convention destinations and we intend to continue the same tradition soon.

HPN Global Job Opportunity

So, it’s been just under a month since my “not-so-voluntary” departure from Hyatt. Here is a quick update on the many important questions you’ve all had: 

1. Yes, I was lucky enough to keep the 50lb printer built in 2005. Phew. In related news, printers built in 2005 are worth about $0. 

2. All joint-custody paperclips have full time residency in my office drawer. They’re very happy with this decision. The Hyatt Place pens however still haven’t decided on how to take the news. 

3. I’ve only worn yoga pants, swimsuits & shorts since late January. I still do not own a suit. Yeah, i’m gonna rub that in. 

4. I have a crazy awesome number of friends who’ve offered me tons of support, job prospects, and networking connections! Aside from that one person who told me that McDonalds is always looking for “fry girls”, I thank you! 🙂

5. There is an unusually high number of “Trash Collector” jobs currently open in the Omaha marketplace. Yoga pants are an option for this position, however Joel, the kids & even the dog shot this one down.

6. As successful as most of you “claim” to be, NOT ONE OF YOU has found me that 7-figure job with a beach house. I’m a bit disappointed, but I’ll get over it eventually. Also, this request continues to remain open.

7. The Hyatt friends & family discount code has been changed (and due to my heavy use is probably a leading factor in to why I was “voted off the Hyatt Island”), so I realize that now I’m pretty much useless to many you. I expect my number of FB friends to decrease substantially, and I’m mentally trying to prepare myself for this. 

8. But, despite all of that…

I’m thrilled to announce that I’ve joined HPN Global as Vice President, Global Accounts! HPN is one of the leading and most respected Meeting Procurement companies in the world. My new role will be similar to the work that I did with Hyatt, however I will now be able to book group blocks with ANY Hotel, Resort, or Cruise Line with ANY brand (including Hyatt) at ANY location worldwide. If you or someone you know needs to book 10 or more guest rooms for any reason (corporate, incentive, association, sports team, wedding block, family reunion, etc) please let me know!

This position is going to allow me to continue to work (from home, in shorts / yoga pants) with so many of my wonderful clients & co-workers who I’ve built friendships with over the past 20 years, and stay in an industry that I thoroughly enjoy. I’m back working with many of my favorite former Hyatt ADT colleagues and look forward to the challenges that are headed my way! A huge thanks to Bill, Joe, & the HPN team for inviting me to jump on board!

Erin Kloke
Vice President, Global Accounts

Welcome to 2017!

We blew the doors off 2016!

This was best year in the company’s history for revenues booked; The largest number of individual bookings by the biggest amount in company history; The largest year-end sitting funnel on the backlog in company history; and again I think we set the bar for the BEST CONFERENCE EVER!

You all should be proud and we here in Scottsdale are proud to be associated with each and every one of you. The best team in the business.
It was truly another great year! Awesome new associates and friends and too much fun…Thanks to everybody!

So here again are those basic founding ideas of the company, and our culture to set out a basis for our combined success in the new year. Love you all and let’s go have an absolutely awesome 2017!

Family First – for most of us our family and loved ones are why we do this, they are why we get up in the morning and go do what we do, time with them is the most precious thing we have.

Have FUN – Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at! A lot of people go thru life without ever having that opportunity. We are in the best business in the world! I’ve never met a happier, more fun group of people in my life!

Be Nice to People – It’s a basic fact, People are nice to people who are nice to them, we are in the service business, people buy from people they like!

Be Passionate and Enthusiastic– Both are absolutely infectious, I put on a positive attitude every day first thing in the morning like clothes, Every day is the best day of my life because I choose for it to be that ! Be passionate and enthusiastic about what you do and success will certainly follow.

Life is all about Relationships – Relationships, Relationships, Relationships! At the end of the day nothing else matters but the connections we make with other people, people we work with, people we love, people we do business with.

Change is our Friend – It’s another fact, everything changes, We are going to see a ton of that in 2017 for sure. No matter what you think is the status quo, it is in fact, going to change and increasingly rapidly. The people that can assimilate and appreciate, and perhaps even lead change, are the ones who are successful, the ones who hate change end up working at the post office.

Do what you say you are going to do –Business (and our competitors) are full of people that say “yea, I can handle that” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, most especially in the service environment. Do what you say you are going to do every time! Success will follow!

Let go of Negativity – Stuff is going to go wrong, somebody is going to make you mad, deal with it and then let go of it and move on. Harboring ongoing negativity hurts you, not them  I’m by no means saying to put up with bad behavior from toxic people, but get over it and realize life is too short. The past is the past, the only things we can affect are in the future.

Thanks again to everybody and here’s to a fantastic 2017!!!!!

William J. Kilburg, CPA
Chairman and CEO
HPN Global
13285 n. Northsight Blvd, Ste 201
Scottsdale, Az 85260
Office: 480-998-9770

HPN Global 2016 President’s Club Winners

Here are the 2016 HPN Global President’s club winners. These outstanding individuals are rewarded with an all expense paid trip for 2 to the fantastic Unico resort in Playa Del Carmen, Mexico to commend their excellent efforts of the past year. So, without further adieu…

HPN Global 2016 President’s Club Winners

  • Casey Kruer
  • Amy Walkowiak
  • Kristin Vines
  • Patrick Halpin
  • Joel Kaye
  • Mandi Graziano
  • Andre Kraft
  • Mark Dallman
  • Paul Miller
  • Cheryl Cipriano
  • Karen Myers

Our Rookie Of The Year award goes to:

Shannon Frank

I’d like to single out Jeremy Shaw-Wright who was in the hunt for ROTY, I’m pretty certain we will see him on future years PC trips!

The Game is on for 2017 and I can tell you it’s an even more awesome destination! Perhaps the most exciting to date… So, make 2017 the year you’re on this list.

Congratulations to all the 2016 winners and see you all on the beach!
William J. Kilburg, CPA
Chairman and CEO
HPN Global

IBTM World Barcelona Spain

Mark Dallman sharing his thoughts on some of the trends he is seeing in Barcelona while attending IBTM World.

Virtual reality has really taken the show by storm. Countries, cities, destinations even hotels are using VR to showcase their product or service. Visit Virtually.

Business is back, there are people having one on one appointments all over the trade show floor. The International business is buzzing. People are showing up. The attendance is extremely strong.

Great vibe follow Mark for more updates from the show and other important meeting planner tips.

 

HPN Global – Partners of the Year Award

Each year we announce our “Partners of the Year” during our annual conference. In case you were unable to make the Conference last week, we have included the full list of winners below:

Small Mid-Size Meetings Partner of the Year:
Carmen Cruz; Marriott International

Large Size Meetings Partner of the Year:
Harold Batiste; Marriott International

Total Account Management Partner of the Year:
Catherine Stadel; Hyatt Hotels & Resorts

Boutique Chain Partner of the Year:
Kerri Metcalf; Loews Hotels & Resorts

Luxury Segment Partner of the Year:
Herb Bayard; The Ritz-Carlton Hotel Group

On-Property Sales Partner of the Year:
Brian Bloom; Atlanta Marriott Marquis

CVB Partner of the Year:
Julie Greer and Cherise Wilson; Reno Tahoe USA

Meeting Services Partner of the Year:
Stacey Crivello; ACCESS