Why the HPN Global Single Point of Contact Model Keeps Delivering
Mallory Shearon has seen firsthand what the HPN Global model looks like in practice. As Area Senior Sales Manager for the Hyatt Regency and Grand Hyatt in Denver, she manages two properties and brings in business at every scale, and what makes the difference, she says, is the relationship.
We sat down with Mallory at HPN25 in Las Vegas to hear how the HPN Global partnership has played out in practice.
The Single Point of Contact Advantage
HPN Global’s single point of contact model is built around efficiency and trust. For hotel partners like Mallory, it means working with Associates who are invested in the relationship at the property level, so that when business comes in, it comes with context, familiarity, and a genuine connection already in place.
That connection is what drives results. Mallory receives multiple leads from HPN on a weekly basis, covering everything from small meetings to large-scale events, and having two properties to work with means she almost always has a home for whatever comes through.
Real Numbers, Real Relationships
In a single month, Mallory worked with HPN Co-Founder and SVP of Sales John Murillo to close two bookings, each valued at approximately one million dollars, and those bookings happened because of the relationship she had built with HPN over time. That is what consistent, trust-based partnership looks like when it is working the way it should.
Looking Forward
Mallory is clear about what keeps her invested in this partnership. It is never about the transaction. It is about the relationship, and she looks forward to building on it for years to come.
HPN26 is where those relationships are made and strengthened. We hope to see you in Tulum.
