At HPN Global, relationships are at the heart of everything we do. For Vice President of Global Accounts Mike Zollars, that belief is rooted in meaningful moments from every stage of his hospitality career. One of his favorites goes back to his days as a bellman at The Ritz-Carlton, Buckhead.
While working there, Mike helped a family of five with their luggage as they arrived for a weeklong stay. They were visiting to do some back-to-school shopping and, at the time, did not have cash for a tip. Over the course of the week, Mike got to know the family and their seven-year-old son, who promised, “I’ll make sure you get a tip when we leave!” Mike told him not to worry about it and have fun.
On their final morning, the family called for help checking out. As always, Mike made sure they had everything packed, even reminding them not to forget their cell phone chargers. Before heading out to their car, the father mentioned that his son had a gift for him. Mike assured them it wasn’t necessary, but the little boy proudly presented a handwritten note — an “I.O.U. for $100.” The gesture made everyone laugh, and the father handed Mike a $20 bill before they drove off.
That simple note became one of Mike’s most treasured keepsakes from his years in hotel operations. Today, it is framed and sits on his mantle alongside his other awards. To him, it represents the joy of connecting with people and the reminder not to let small frustrations overshadow the bigger picture.
That same commitment to building relationships now drives his work with clients and partners at HPN Global. Whether assisting with a major event or sharing a laugh with a new contact, Mike carries that same approach he had as a bellman.
His story is a reminder that in hospitality, it is often the smallest moments that make the biggest impact.
Here’s to creating more moments like these, and to the relationships that make them possible!
