A New Year’s Message from Bill Kilburg

Wow, what a fun ride 2014 was! Here at HPN, we had another great year of record bookings and RFP activity, great new associates and friends, and too much fun — as if that’s even possible! Thanks to everyone who contributed to our success.

As we head into 2015, I want to take a step back and review those basic founding ideas of the company and our culture. Take a look even if you’ve seen them before… It’s a great way to set us all on the right path for our combined success in the new year.

Love you all and let’s go blow the doors off 2015!

The HPN Philosophy

Family first – For most of us, our family and loved ones are why we do this. They are the reason we get up in the morning and go do what we do. Time with them is the most precious thing we have.

Have FUN – Have fun every day. If you enjoy what you are doing, it pretty rapidly ceases to be work. It’s pretty cool to do something every day that you truly enjoy! A lot of people go through life without ever having that opportunity. We are in the best business in the world! Mandi G. is my personal hero on this front!

Be nice to people – It’s a basic fact: People are nice to people who are nice to them. We are in the service business, and people buy from people they like!

Be passionate and enthusiastic – Both are absolutely infectious! I put on a positive attitude on every day first thing in the morning like clothes, and every day is the best day of my life! Be passionate and enthusiastic about what you do and success will certainly follow.

Life is all about relationships – Relationships, relationships, relationships! At the end of the day, nothing else matters but the connections we make with other people — people we work with, people we love, people we do business with.

Change is our friend – It’s another fact: Everything changes. No matter what you think is the status quo, it is going to change, and increasingly rapidly. The people that can assimilate, appreciate, and perhaps even lead change are the ones who are successful. Those who hate change end up working at the post office.

Do what you say you are going to do – The business world (including our competition) is full of people who say, “Yeah, I can handle that,” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, especially in the service environment. Do what you say you are going to do every time! Success will follow!

Let go of negativity – Stuff is going to go wrong. Somebody is going to make you mad. Let go of it and move on. Harboring ongoing negativity hurts you, not them. I’m by no means saying to put up with bad behavior, but get over it and realize life is too short. The past is the past; the only things we can affect are in the future.

Thanks again to everybody. Here’s to a fantastic 2015!

Love you all! ☺