Pandemic Compliance Advisor Certification

It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself.

-Leon C. Megginson

In a quote very often (and quite wrongly) attributed to Charles Darwin, adaptability to change is foremost above strength and intelligence, for survival. In 2020, the meetings industry has been rocked with the most massive tsunami of change imaginable. Huge events have been cancelled, and tens of thousands of meetings and tradeshows have evaporated overnight. Hundreds of thousands of jobs in our industry were lost, the vast majority are not back. Corona has ravaged pretty much all industries that brought people together, including travel, meetings, concerts, sports, movies, etc. With the US approaching 300,000 deaths due to Covid-19, normality is still a ways off, but the vaccines are giving a glimmer of hope for future events in 2021.

As corporations and associations are looking ahead to bring their meetings back, there is a major need for some guidance of how to make this happen safely. Enter the Health Education Services, and their accredited course where meeting professionals can earn the Pandemic Compliance Advisor certification. HPN was one of the first companies in the industry to recognize the importance of this program, and so far has 4 team members who are PCA certified.

Chris Claydon, Shannon Frank, Gary Onorio, and Timothy Arnold all took this course and received their coveted certification. Continuing education on this virus and how to mitigate risk will make all of them better resources for their clients going forward. Access to a vast database of resources are also at their fingertips, and the ability to quickly connect you with any vendor you need.

Some of the exceptional education content provided in the certification program includes going well beyond the basics of social distancing, mask wearing, and hand sanitizing to really focus on the meeting design. The PCA’s role is to ensure that best practices are looked at in the beginning of the planning stages, and that they are followed while on site. Many companies have hired PCA’s to be onsite with their events to help their meetings be as safe as possible and to help stop the spread of this easily communicable disease.

Should you need an expert for your next meeting or event, or just want to strategize about best practices for future programs, please do reach out to one of these HPN Pandemic Compliance Advisors. Your attendees, board, and HR/Legal department will certainly appreciate your attention to detail and the focus on the health and safety of everybody involved in your programs.

This is from the Health Education Services website.

This class will define the role and describe the responsibilities of the Pandemic Compliance Advisor (PCA) whose duty is to ensure that these safe practices are implemented, communicated, and effectively carried out throughout the entire meeting cycle. Whether you plan to serve in this role, delegate, or contract coverage, this course will help you to ensure best practices for the safest execution of your face to face meetings.

All my best,

Timothy Arnold, CMP, CMM, PCA

Regional Vice President

Hospitality Performance Network – HPN Global

#HPN20 Registration Deadline Extended!

The deadline to register for the #HPN20 Annual Partner Conference has been extended!  

We are impressed at the demand of our industry wanting to meet in person! The Omni Scottsdale Resort & Spa at Montelucia is graciously accommodating our growth – and we’re excited to announce that our registration deadline has been extended to November 13th!

Registration will be limited based on physical distancing guidelines and promoting a safe meeting, so register now to make sure you have a seat.

Please let us know if you’ll be joining us as we are 

Moving Meetings Forward, Safely Together

Registration Deadline

November 13, 2020


December 6, 2020 6:00 PM – December 9, 2020


Omni Scottsdale Resort & Spa at Montelucia

4949 E Lincoln Dr, Scottsdale, Arizona, 85253, USA”

HPN Global Partner Conference

#HPN20 Update

Thanks to Patrick Brophy for showing Bill Kilburg, Kiersten Perry and I around the #omnimontelucia yesterday for a quick preview site for #HPN20.

Check out this gorgeous view of Camelback Mountain

We are committed to moving meetings forward!!

Omni has a robust Clean & Safe initiative: Stay A Part of Safety.

Kiersten Perry & I will be partnering with them to review every detail of showcasing a safe event. Registration is now open for partners. Email for the invite and with any questions.

But hurry, registration closes 10/30!


Desi Whitney







Desi Whitney Announcement

It feels amazing to have one of our very own be recognized for her contributions to our industry. Thank you everyone who nominated and voted for Desi. This puts some pep in our step!

See full list:





HPN Global Hybrid Meeting

Recap of our first hybrid meeting earlier this month! By collaborating and working together we can all do our part in helping to bring the meetings industry back faster with attendee safety and confidence as a priority. By operating meetings safely, we can demonstrate our abilities and increase confidence in an organizations decision to host in-person meetings and events.

#HPN20 is coming Home! That is right, we are planning to have an in person event in Scottsdale at the gorgeous Omni Montelucia We have lowered our registration fees in these difficult times, and we are having an event and we are going to get back to business! October 30th is our registration deadline. See you in Scottsdale.

Collaborate, Connect & Continue

HPN Global invite your to join us in
Turning The Page to Collaborate, Connect & Continue.

This Friday, HPN Global CEO, Bill Kilburg will address the meetings industry along with experts:

  • Harold Batiste, SVP of Sales Operations, HPN Global
  • Jil Dasher, SVP & Managing Director, HPN Global Meeting Services
  • Special Guest: Cara Banasch, VP Sales, Omni Hotels & Resorts

Now is the time to begin exploring how we are working together to move forward with meetings and the circumstances our industry is navigating through. We look forwarding to sharing our insights on the most current topics:

  • Hotel Cleaning Policies, Social Distancing and F&B Policies
  • How contracts look going forward
  • Attrition and Cancellation clauses for the future
  • Planning virtual and hybrid meetings to drive engagement

You’ll find us live on Facebook this Friday May 8 at 11am PST / 2pm EST:

Live Video Chat! COVID-19 Hotel Industry Update

Join us for a live event Friday, April 10 at 2:00pm EST.

We invite Meeting Planners and Industry Professionals to join our Live Event FRIDAY AT 2:00pm EST with HPN Global CEO Bill Kilburg. On this LIVE video chat we will talk about the current state of the industry and a conversation around the coronavirus and the impact for both short and long term.

We’d love to answer your questions/concerns regarding what’s happening, so please send your questions in advance to

You can also submit your questions through the LIVE chat.

Focus On Perseverance And Emotional Deposits

Dear Friends and Colleagues: How are YOU?

As we go through each week, we are having a lot of conversations with people in our network. What we’ve found is that we’re all going through the same ­thoughts and feelings. The common thread this week is that everyone feels depleted and drained. We all have emotional bank accounts and the constant conversations about current events, people’s social media feeds and the situations we’re all going through have started to wipe us out emotionally.

In anything that relates to life, it takes 7 positives to balance out 1 negative. When you think of the negativity we’ve been consuming lately, it’s no wonder we’re starting to feel out of balance.

Will you join us this week in making emotional deposits with your family, friends, colleagues and even yourself? 

On the other side of a hefty positive emotional bank account is the ability to persevere. For every piece of negative information you see or hear this week, negate it by focusing on 7 things to be grateful for. Help balance out social media feeds by posting positivity. Send a note of encouragement or make a call to people in your network.

Let’s all share the ways we are making emotional deposits and persevering.

#HPNFamily #RelationshipsMatter #EmotionalDeposits

Bill Kilburg
Chairman & CEO
HPN Global

Be Safe, Be Well And Be Optimistic

It’s clear from our colleagues and friends that the last few weeks have been an emotional roller coaster and certainly unprecedented times in our industry. Many are feeling isolated, uneasy and overwhelmed while at the same time expressing empathy for our friends and optimism about what could come next. Our industry will never be the same, but that being said, take the steps to take care of your family and loved ones.

It’s time to prioritize our focus, strength and resilience.

This is a time to embrace the gift of time to spend on yourself, your loved ones and family, learning new skills, earning a certification, or expanding your knowledge in areas that will benefit you in the future. Chart a new course and uncover better and more innovative ways to invigorate the hospitality industry into recovery.

Most importantly, give yourself permission to Rest and Recharge. Spending time with yourself, your family and your friends and colleagues – that’s really the important stuff.

Be Strong and Be Kind, HPN Global is here for you.

Bill Kilburg
Chairman & CEO
HPN Global