On to 2019!

HPN Global CEO, Bill Kilburg, just announced our 2018 President’s Club Winners! This is an incredible group of top performers, and a coveted designation. We also celebrate our ‘Rookie of the Year’ by honoring our top producing new associate. HPN Global spoils these amazing people with a fabulous all expenses paid trip for two! This year, we’re excited to show our winners an unforgettable experience in Aruba!!

So 2018 was flat out the Best…. Year….. Ever…..   for HPN !!  The most bookings for a year and again currently the largest backlog ever !

Miami conference rocked !   On to Seattle this year !!!!!   You all should be proud of yourselves and we here in Scottsdale are proud to be associated with each and every one of you. This is absolutely the best team in the business.

It was truly another great year !  Awesome new associates and friends and we are more like a family than ever and too much fun …….. Thanks to everybody !!

So here again are those basic founding ideas of the company, and our culture to set out a basis for our combined success in the new year .

Love you all and let’s go have an absolutely awesome 2019!!!!

Family First – for most of us our family and loved ones are why we do this, they are why we get up in the morning and go do what we do, time with them is the most precious thing we have. Hug them every day.

Have FUN – Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at ! A lot of people go thru life without ever having that opportunity. We are in the best business in the world ! I’ve never met a happier, more fun  and successful group of people in my life !!

Be Nice to People – It’s a basic fact, People are nice to people who are nice to them, we are in the service business, people buy from people they like !

Be Passionate and Enthusiastic– Both are absolutely infectious, I put on a positive attitude every day first thing in the morning like clothes, Every day is the best day of my life because I choose for it to be that ! Be passionate and enthusiastic about what you do and success will certainly follow.

Life is all about Relationships – Relationships, Relationships, Relationships ! At the end of the day nothing else matters but the connections we make with other people, people we work with, people we love, people we do business with.

Change is our Friend – It’s another fact, everything changes, We are going to continue see a ton of that in 2019 for sure . No matter what you think is the status quo, it is in fact, going to change and increasingly rapidly. The people that can assimilate and appreciate, and perhaps even lead change, are the ones who are successful, the ones who hate change are rarely successful.

Do what you say you are going to do –Business (and our competitors) are full of people that say “yea, I can handle that” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, most especially in the service environment. Do what you say you are going to do every time !! Success will follow !

Let go of Negativity – Stuff is going to go wrong, somebody is going to make you mad, deal with it and then let go of it and move on. Harboring ongoing negativity hurts you, not them. I’m by no means saying to put up with bad behavior from toxic people, but get over it and realize life is too short. The past is the past, the only things we can affect are in the future. Just get rid of the toxic people in your life.

Be a “Kid” as much as possible –   laugh easily and often, run around and play with your kids, set off fireworks, travel and marvel at the wonder of the world, do silly things with your family and loved ones, learn something new every day, cook something you have never cooked before,  just have fun…….. life is short 

Thanks again to everybody and here’s to an absolutely phenomenal 2019!!!!! Lets go do some epic shit !

Love you all!

BK

HPN Global 2018 President’s Club

HPN Global CEO, Bill Kilburg, just announced our 2018 President’s Club Winners! This is an incredible group of top performers, and a coveted designation. We also celebrate our ‘Rookie of the Year’ by honoring our top producing new associate. HPN Global spoils these amazing people with a fabulous all expenses paid trip for two! This year, we’re excited to show our winners an unforgettable experience in Aruba!!

Welcome to Aruba! The HPN 2018 Presidents Club winners!!
Patrick Halpin
Amy Walkowiak
Brynn Mehrkens
Kristin Vines
Karen Myers
Mark Dallman
Casey Kruer
Mandi Graziano
Bill Kaiser
Andre Kraft
Ken Newman, Rookie of the Year
BK

2018 Partner Conference Recap

#HPN18 Relationships Matter

As demand for hotels and meeting space continues to grow, it is more important than every to have strong hotel partnerships. Every year HPN Global’s Partner Conference brings our Associates and hotel partners and meeting vendors together for a few days of relationship building. This year we were in Miami at the Eden Rock Nobu hotel, the perfect setting for HPN Global’s culture of having fun doing what we love.

“Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at! A lot of people go thru life without ever having that opportunity. We are in the best business in the world! We’ve never met a happier, more fun group of people in our lives!” – Bill Kilburg, CEO HPN Global

The world knows HPN Global has a world class sourcing team and technology, but did you also know we also have a rock star full service meeting management department? This team spends months and months planning this event every year and when the day comes for the attendees to arrive, we are always ready!

 

Today’s the Day!

Before the partners arrive, HPN associates get together and talk business, industry trends and new and exciting HPN Global announcements. When the partners arrive, the real party starts and after a busy first day handling a flawless arrival, the team quickly transitions to the opening night reception. This year we are were on the beach in a white party theme, where contemporary Japanese beach house met Miami.

Day 2 Recap

Day 2 started featuring our General Sessions, two fabulous speakers and the individual one on one appointments that bring together our associates and hotel partners with a 3 full hours of business discussion. Our keynote speaker this year was Michael Dominguez, Chief Sales Officer, MGM Resorts International who did an amazing presentation of the trends not only in our business of hotels, but also the global economy. Attendees were given the opportunity to download his slides after his talk in our mobile event app. Our next speaker was Scott Burrows, who shared his incredible story! He made us laugh, he made us cry and he brought us to our feet! His talk about passion and grit is something we will never forget.

Our final full day together saw more individual business appointments, a networking pool party and a closing night tradition of Club HPN at Club LIVE in Miami. If you were unable to make this event, we invite you to join us next year.

20 Year Starwood Account Director Joins HPN Global

Originally from Toronto, Canada, Lisa Farano attended McGill University in Montreal, Canada and graduated with a Bachelors Degree in Sociology and Criminology. Immediately following graduation, Lisa Farano decided sunshine was calling her name and relocated to San Diego, California.  Within a few months of the big move stateside, Wyndham Hotels took a chance on this Canadian as an Assistant to the Director of Sales & Marketing at the Wyndham Emerald Plaza in San Diego, only to get promoted to Sales Manager within 9 months, both “booking and cooking” all of her sales success. Lisa Farano moved over to Starwood Hotel & Resorts in 2004, as an Account Director managing West Coast Corporate and Association Large Group accounts at the Sheraton San Diego Hotel & Marina.  It was at the Sheraton San Diego Hotel & Marina when Lisa Farano began handling the HPN Account as the single point of contact.

The San Diego Metro Market emerged in June 2010, and Lisa Farano was promoted to Account Director, representing four distinctive brands & properties within the Starwood portfolio of Hotels, including the Westin San Diego Gaslamp Quarter, THE US GRANT, a Luxury Collection Hotel, W San Diego and Sheraton San Diego Hotel & Marina managing a variety of corporate and vertical markets.  For the last three years, Lisa Farano was promoted to Director of Citywide Sales at the Starwood San Diego Metro Market.  Lisa Farano has won several awards at Starwood Hotels & Resorts due to her consistent sales performance, exceeding quotas and Ten-time Platinum Incentive Trip success.  In 2018, Lisa Farano decided to use her 20 years of hotel experience to help clients achieve their meeting goals as an intermediary and joined HPN Global.  Lisa Farano will be celebrating 10 years of marriage with her husband, Seth Torma next December, and has two young daughters (Gianna Elyse, 6 and Lilah Frances, 4) and have no plans on leaving sunny San Diego, CA anytime soon.

Lisa Farano
Phone: 619.742.7677

Celebrate 2018’s Planner of The Year

Event planners like us make the world go ‘round. Our strategic and operational skills keep the plates spinning, businesses booming and employees motivated. Too often, however, they are behind the scenes—working their magic with RFPs, checklists and KPIs while others take the spotlight.

Not anymore. Smart Meetings is celebrating the essential role these hard-working professionals play every day and one of our own was proudly recognized!

 

 

 

 

 

 

 

 

 

Patrick Halpin
Vice President, Global Accounts
HPN Global
Greenville, South Carolina

  

HIGH-FIVE MOMENT: We had an 800-person, direct sale annual incentive group in Jamaica at the Hyatt Ziva and Zilara. One of the coolest receptions was a bubble reception at their pool area. It was a combination of great food, great music and an atmosphere that was almost dream-like.

 

VISION FOR AN IDEAL EVENTS WORLD: Better partnerships between intermediaries working hand-and-hand with hotel partners to create world-class events for the end user. Really working together to create that “wow” memorable experience.

 

TOP OF MY TO-DO LIST: Life is all about relationships, and I work on those every day, and value and trust the partners who have the same philosophy.

 

WHAT KEEPS ME UP AT NIGHT: Revenue management and financial maximization philosophies at select major hotel brands. I am always focused on taking care of my customer. Every day I wake up thinking about how to create value and deliver world-class service.

 

WHY WILD HORSES CAN’T DRAG ME AWAY: My wife, kids and family.

 

 

See entire list and read more:

https://www.smartmeetings.com/magazine_article/2018-planners-of-the-year?utm_source=email

 

 

 

HPN Global Sourcing Operations Welcomes Payton

Welcoming our newest member of the Sourcing Operations team, Payton Bolek!

 

Payton is a recent graduate from the University of Arizona. She worked as a Special Events Coordinator for a local restaurant for the past 5 years, organizing and booking special events that ranged from 20- 200 guests.  Payton also worked as a Campus Event/Travel Coordinator where she assisted in the planning and the execution of trips for students.

 

We are proud to have you be a part of the HPN family…. welcome aboard Payton!!!

Meeting Planner View Atlantic City

So Meet Me Tonight in Atlantic City

Upon arrival last weekend, I was very impressed with the transformation that has taken place there. No longer is it just pretending to be a rich man in a poor man’s shirt.

The aurora is truly rising behind this solid meetings destination. With the recent opening of the Harrah’s Waterfront Conference Center in the marina district, this is now one of the largest and nicest meetings spaces on the Atlantic seaboard, just over the Jersey state line. Harrah’s offers over 2500 newly renovated sleeping rooms and two stacked 50,000 square foot ballrooms, each breaking into 30 sections. The pre-function space in the conference center was huge, each level had over 25,000 square feet outside the ballroom. They also had outdoor terraces with amazing bay and ocean views. The flexibility of their meeting space was unsurpassed and impressive.



Prefunction space at the Waterfront Conference Center
One of the sections of the flexible ballrooms at the Waterfront Conference Center


…Sleeping at the beach all night.
The sleeping rooms were divided up into several towers, all have recently been remodeled or are brand new. The vast majority of the rooms have great water views. The elevators were very fast and efficient, something that is often forgotten at a hotel of this size. All the rooms I saw were incredibly nice, with spacious separate tub and shower, with exceptional lighting and counter space. Everything you need to put your makeup on and fix your hair up pretty. The beds were plush and the internet was fast, not much else you need to have an enjoyable stay.

Sleeping room at Harrah’s

…I ain’t here on business, I’m only here for fun.
One of my favorite features at Harrah’s was the massive indoor pool that they turn into a concert venue at night. This is a perfect reception space for up to 400 people. The complex has dozens of restaurants at all price points, ranging from high end steak houses to grab a slice pizza joints. Overall, I found the food to be really good, high quality, and it was not overpriced. Several venues did live music at night, adding to the energy of the hotel. The casino was huge, but not all that noisy. They also have a large performance theater that seats 1200, this can also be used for private events or general sessions should the need arise. Harrah’s offers a very unique offering, a large Viking cooking school. This gives people the opportunity to cook their own meal and learn from professional chefs, then eat what they made in a back room with wine parings. It looked like a lot of fun, this type of experiential activity is really popular right now.


Indoor pool at Harrah’s
Viking Cooking School inside of Harrah’s

…Rich man wanna be king
Over in the center of the boardwalk is Caesars Palace, an 1100 room hotel. This hotel is smack in the center of the action. This is a miniature version of the iconic hotel in Las Vegas. They have 28,000 square feet of meeting space, highlighted by a 17,000 square foot ballroom. The hotel has some of the best restaurants on the boardwalk, Morton’s, Nero’s Italian, Phillips Seafood, and Gordon Ramsey’s Pub and Grill. This is a truly great hotel for groups of 250-300. The rooms were very upscale and large, all with nice water views.


Sleeping room at Caesars Palace

…Running off down the boardwalk
Next to Caesars, is Ballys, a 1200 room hotel. Ballys is a really nice option for groups more on a budget than Caesars or Harrah’s, but still a nice product. The 80,000 square foot meeting space is all on one level, making it very convenient. They also offer the largest casino floor in Atlantic City, and also have a number of restaurants at all price points. Both Bally’s and Caesars are right across from a massive outlet mall. The prices and selection were outstanding here, I am not a shopping fan, but this was one of the best outlet malls I have ever been to.


Sleeping room at Bally’s
Some of the meeting space at Bally’s

…Never gave no thought to landing.
The Atlantic City airport has very limited service, right now only Spirit flies in there. The Philadelphia airport is about an hour away, giving you a ton of flight options. This time from the airport should not be a huge impairment to booking there, as it is often an hour or more to get to the main downtown hotels in cities like Chicago, LA, New York, Houston, and plenty of other cities. As an added convenience, one-third of the US population is within one tank of gas to get to Atlantic City, tearing down the highway like a big old dinosaur. So Mary, climb in…We’re pulling out of here to win.

…Cant start a fire without a spark.
For many people, the first thing that they think of when entering a casino is the amount of smoke that is used to be omnipresent. The filtration systems that casinos have installed recently has changed this reality. I spent extensive time at three large casinos and never once smelled smoke in any public area. The meetings spaces are all non- smoking, as are the restaurants. In years past, it was impossible to enter a casino without smelling like an ashtray, but these are better days shining through now, making this a non-issue in most casinos.

I was impressed by the transformation that the city and the hotels that I visited has undergone. It is a city I would enjoy going back to, and one I can see bringing groups of all sizes to in the future. There is still a lot of value to be found here, especially for groups booking during the week. It has all of the amenities that my groups are looking for, and is perfect for those groups that has a big driving contingent and those looking at the Northeast.

I will say it again, Meet me tonight in Atlantic City.

All photos were taken by Timothy Arnold, May 2018. Most quotes shamelessly stolen from the immortal Bruce Springsteen.
**Guest Written by Timothy Arnold, CMP, CMM – Regional Vice President of HPN Global


Timothy Arnold, CMP, CMM
Regional Vice President
Hospitality Performance Network – HPN Global

972-624-1144 Phone
http://www.linkedin.com/in/timothyarnoldhpn
tarnold@hpnglobal.com

Meet Haley – HPN Graduating Intern from ASU

The past few months I had the pleasure of being an Intern at HPN Global and work with several teams within the company. Before I begin reflecting on my experience, I want to share that I was the first intern HPN has ever taken on. HPN and I both took a leap of faith with this internship. My first day at HPN was in December and I was nervous about joining an office with forty people. I did not know what to expect. Are people going to introduce themselves to me? Do people know who I am? Am I ready to work full-time for a company I was recently introduced to?

Although all these thoughts ran through my head, my first day went great! I was introduced to everyone that I would be working with, with a welcoming, “Hello” and “Can’t wait for you to be a part of our team”. For the first few weeks of my internship I worked as the Office Administrator, where I greeted everyone as they walked through the door. I also sent and delivered mail for the office, and helped with any tasks that need to be completed. Starting off as the Office Administrator I thought my degree was not being used to its fullest potential. But I quickly realized first impressions mean everything in the hospitality industry and that everyone needs to start somewhere.

After returning from Christmas break, I was given the opportunity to be a part of the Meeting Services team. I participated in weekly meetings where past and future programs were discussed. This department is constantly on the move and busy. Because of that, some of the tasks given to me were challenging. However, I learned quickly that I had to be assertive and make myself available on daily basis for the team. I was given the responsibility of creating the monthly Meeting Services Newsletter, designing several proposal templates, and updating the database.

Towards the end of my internship, I joined the Sourcing Team. Being a part of this team, I saw everything from the Associate’s Request for Proposal, hotel selection, to the client’s final decision. Taking a role in this department was not only challenging but required me to step out of my comfort zone. I was given the responsibility to call associates and hotels, which, at first, was extremely intimidating to me. However, through practice and great training by the Sourcing Team, I gained the confidence to make the difficult calls and make sure deadlines were met. As training came to an end, I was asked to look over RFP’s, select appropriate hotels, follow up with hotels, and notify the associate once all hotels returned the bid.

In addition to helping with the Site Selection process, I was given the opportunity to visit several hotels throughout the Phoenix Area. This allowed me to see how each Hotel Brand and Property differ, as well as, the different parts of the Hospitality Industry.

HPN welcomed me with open arms and I truly felt a part of the team when I was with them. From weekly meetings to visiting hotels and social gatherings after work, I learned that HPN is all about “Family First” and that “Relationships Matter”. My role with the Sourcing Team, and more importantly, taking my Internship with HPN has allowed me to gain confidence. I am forever grateful for the experience. Moving forward, I will not be afraid to introduce myself to an unfamiliar face, take on new and challenging tasks, be assertive and asks for more. I truly love the Hospitality Industry.

Connect with Haley on Linkedin

https://www.linkedin.com/in/haley-carty-418834a8/

Chicago Hotel Sales and Marketing Rockstar Joins HPN Global

HPN Global has brought in one of Chicago’s and the hospitality industries most respected Sales & Marketing leaders Roderick A. Jao (pronounced “How”) to the team. Jao brings over 25 years of experience to HPN and will play a key role in expanding new business to the portfolio.

Prior to joining HPN, Jao was fortunate to hold Director positions within other amazing Four and Five Diamond Chicago-based hotels with Hyatt, Wyndham Grand, Omni, Elysian (now Waldorf Astoria), The James, The Affinia, The Sutton Place, The Sheraton Hotel and Towers, where he oversaw and led teams in sales, catering, reservations and banquets.

Our industry is all about partnerships and how a person/organization can give back to the community leads to his/her legacy. Throughout his career, Jao was able to build partnerships that are still engraved in the organizations he was involved with like ABC 7, Navy Pier, Northwestern University / Hospital to name a few. However, the long standing agreement with Lurie’s Children’s Hospital where his team donated as well as designed 9 sleep suites for families to stay close to their child needing extended healthcare is bar none one of his most influential and sustainable projects he was involved with.

Jao was blown away as one of the core values for HPN Global is “Family First.” Jao is the fourth of nine children. His siblings have provided their parents with 16 grandchildren and counting. In 1999, Roderick married Melissa and they are blessed with two children (Cassie 18 and Xander 16).

Roderick A. Jao

Vice President, Global Accounts

Hospitality Performance Network Global

690 Cole Drive

South Elgin, IL 60177

Phone: 312.852.9573

HPN Global adds Southern California Area Sales Rockstar to the team

Edgardo has over 20 years of experience in the Hospitality Industry. Originally from San Jose, Costa Rica, Edgardo attended Costa Rica’s National University before relocating in 2001 to San Diego, CA where he started in the hospitality industry at the Grand Colonial Hotel as a Front Desk Agent. Edgardo held several positions in operations for over 6 years including Assistant Director of Rooms at the Doubletree Golf Resort in San Diego, CA. With an entrepreneurial mindset, Edgardo opened and operated a chain of tanning salons in the San Diego market for a little over 3 years.

In 2008 Edgardo continued in the Hospitality industry, this time in Sales where he held several positions in the San Diego and Los Angeles markets in the capacity of, Corporate Sales Manager, Associate Director of Sales, Director of Sales & Marketing to his most recent position as Area Sales Leader for Marriott Burbank and Seattle Airport, handling HPN Global Network.

Edgardo’s biggest treasures, Savannah Ysabella (8) and Luka Brayden (5) are everything to him. Some of the activities he enjoys are riding his motorcycle, playing soccer, golfing and going to the beach.

Edgardo is fluent in Spanish and conversational in Portuguese. Edgardo and his family currently reside in Valencia, CA but will be relocating to San Diego within the next few months to get back to where the dream started 17 years ago.

Edgardo Barrantes

Vice President Global Accounts

ebarrantes@hpnglobal.com | 858.382.4636

Hospitality Performance Network Global