Sourcing Tip of the Month: January

HPN Global developed its own sourcing platform based upon efficiency and, just as importantly, to foster relationships between hotels and clients. The company’s philosophy is to have a single point of contact at each hotel so a long-term relationship can be formed, resulting in priority handling of our inquiries. This also allows us to maximize our purchasing leverage and partnerships at the property level. The ease of the system response form allows hotels to submit their bids efficiently. Every group hotel in North America and most globally are preloaded into our system so hoteliers can respond to the RFP in literally less than 10 minutes. The quick follow up process conducted by the Senior Sourcing Specialist ensures responses are submitted in an appropriate amount of time.  Typically, in North America the company’s RFPs have a response rate of 85% within 24 hours and virtually 100% within 48 hours.

Here is a quick HPN Global RFP System Refresher:

The Sourcing team sourced 10k+ RFPs in 2019 and we are looking to grow that this year! We are also starting Q1 off with a bang averaging 45 RFPs a day and rising. So, if you are planning a meeting please contact us first. 😊

Sourcing Trend:

Also, it has been noted at the MPI Luncheon by Amanda Armstrong, AVP of Enterprise Holdings, that there is a huge rise in demand for meetings, but the development pipeline is slowing down. Thus, planners should be adjusting budgets to anticipate higher rates and start booking space/blocks earlier. Just something for our clients and associates to keep in mind moving forward.

This is yet another reason why our sourcing model is so perfect. We can help our clients source more locations and find those perfect holes in any market. We believe that although demand is high and space is limited, if we use our technology the right way, we can find a great spot for any client meeting or event.

Meeting Promotions and Offers Alert!

Our partners are offering some great deals to start 2020 off right! All of which are posted on our HPN portal so that our associates can always make sure our clients are getting the very best meeting offers available for your event dates and requirements. Make sure you contact the HPN Global associate in your area or in the area you are planning to meet to get all the information you need before you engage the property directly.

Senior Sourcing Specialist, Laura Hess

Hotel Sales Tip of the Month: January

HotelSales tip: don’t take my email address and add it to your weekly/monthly promotions email blast list without my permission. It’s unoriginal and doing so signals you don’t respect my time and you don’t have a genuine interest in my business or value my clients’ programs outside of making a transaction.

Instead, find out something about me or my clients and send a thoughtful email after you read an article on that subject (hint: I love baseball). Pick up the phone and tell me anything other than how your ballroom was “recently renovated” and has “flexible meeting space.” Invite me for a “virtual coffee” appointment on Skype to talk about life. Be original and as somebody I respect (David Meltzer) always says, “be more interested than interesting” and you will be exponentially more successful in your sales efforts.

(Edit: To meeting buyers like myself, it’s our responsibility to lower the wall when somebody gets creative and reaches out. If someone makes an effort to really reach you, take the call. Chances are they found you because you buy in their market and if you buy again you have a partner you can contact first who will work to earn your business.)

Agree? Disagree? Comment below👇

Global Account Director, Tony Farina

HPN Global Again Participating in Ragnar Del Sol

The HPN Global Team Courtesy Standards are back at it and ready for the Ragnar Del Sol race from Wickenburg to Mesa, Arizona. Last year as a team, our members ran 200 miles between them. Training is underway for 2020 and the team is ready to crush another 200 miles on Jan 31 – Feb 1. Let’s cheer on this year’s participants!

 

Presidents Club 2019 Winners

Congratulations to our top performers!  The following HPNers will be enjoying the 2020 HPN Presidents Club trip to Dublin, Ireland.

The hotels that will be hosting and providing service to our Top Performers are Hard Rock Hotel, and Powerscourt Resort and Spa.



It’s The Start Of A New Decade!

2019 was certainly interesting for sure but again it was the best year ever for the company!!!!  The most bookings for a year by far and again currently the largest backlog ever!

Seattle was a kick  (and the weather cooperated LOL)! Back to Cabo this year !!!!! You all should be proud of yourselves and leadership here in Scottsdale and across the country are proud to be associated with each and every one of you. This is absolutely the best team in the business.


It was truly another great year!  Awesome new associates and friends and we are more like a family than ever and too much fun …….. Thanks to everybody!!

So here again are those basic founding ideas of the company, and our culture to set out a basis for our combined success in the new year.

Love you all and let’s go have an absolutely awesome 2020 and a new decade!!!!

Family First – for most of us our family and loved ones are why we do this, they are why we get up in the morning and go do what we do, time with them is the most precious thing we have. Hug them every day.

Have FUN – Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at! A lot of people go through life without ever having that opportunity. We are in the best business in the world! I’ve never met a happier, more fun and successful group of people in my life !!

Be Nice to People – It’s a basic fact, People are nice to people who are nice to them, we are in the service business, people buy from people they like! My mother’s favorite saying was that “you catch more flies with honey than you do vinegar”

Be Passionate and Enthusiastic– Both are absolutely infectious, I put on a positive attitude every day first thing in the morning like clothes, Every day is the best day of my life because I choose for it to be that! Be passionate and enthusiastic about what you do and success will certainly follow.

Life is all about Relationships – Relationships, Relationships, Relationships! At the end of the day, nothing else matters but the connections we make with other people, people we work with, people we love, people we do business with.

Change is our Friend – It’s another fact, everything changes, We are going to continue to see a ton of that in 2020 for sure. Given what I hear from the ground most should start to benefit us  No matter what you think is the status quo, it is in fact, going to change and increasingly rapidly. The people that can assimilate and appreciate, and perhaps even lead change, are the ones who are successful, the ones who hate change are rarely successful.

Do what you say you are going to do –Business (and our competitors) are full of people that say “yea, I can handle that” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, most especially in the service environment. Do what you say you are going to do every time !! Success will follow!

Let go of Negativity – Stuff is going to go wrong, somebody is going to make you mad, deal with it and then let go of it and move on. Harboring ongoing negativity hurts you, not them. I’m by no means saying to put up with bad behavior from toxic people, but get over it and realize life is too short. The past is the past, the only things we can affect are in the future. Just get rid of the toxic people in your life, trust me its liberating.

Take care of your friends –  All our leadership has your back every minute of every day and we all know who our friends are…..  in life and in business,  take care of them and be a good “friend” and they will step up and take care of you when it matters. Let’s make sure we take care of our business partners who have our backs

Be a “Kid” as much as possible –   laugh easily and often, run around and play with your kids, set off fireworks, travel, and marvel at the wonder of the world, do silly things with your family and loved ones, learn something new every day, cook something you have never cooked before,  just have fun…….. life is short

Thanks again to everybody and here’s to a new decade, new business, new fun !!!!! Let’s go do some epic shit again! (COPYRIGHT #jildasher LOL)

Adventure awaits !!!!

I absolutely love you all!

BK

William J. Kilburg
Chairman and CEO
HPN Global
13825 N. North Sight
Scottsdale AZ, 85260
480-221-6647

Five DMC Common Misconceptions

According to our partner Shannon Gardner, President and Owner of Accent Indy and CTC Destination Management, there are a few common misconceptions about working with a DMC that we would like to clear up.

DMC MISCONCEPTION NO. 1: DMCS CHARGE CRAZY FEES
Just like the majority of our clients and the businesses they represent, we need to make money to keep our doors open. I’m not afraid to say it: we are a for-profit company. You’re not just paying us for the food and beverage; you’re paying for the “higher than the law requires me to carry insurance, so in the event something awful happens, I’ve got great coverage.” You’re not just paying me to sign off on all the vendor contracts. You’re paying me to attend seminars and network with industry colleagues to learn about contract language, so I won’t sign off on something that gets us both into trouble. You are not just paying me to figure out where the bar goes. You’re paying me for working with the best technical platforms, so I can put our vision on paper for you to present to your stakeholders.

DMC MISCONCEPTION NO. 2: WE’LL USE YOUR BUDGET TO OUR ADVANTAGE
Some clients are reluctant to share their true budgets, for fear we will just use that number as an end price. In reality, we will fight to use every dollar of that budget to help make the event the best that it can be — oftentimes, providing a little more on our dime –. just so we can complete the vision. We want the event to be just as successful and impactful as the client. If nothing else, we want a picture-perfect photo for our Instagram page.

DMC MISCONCEPTION NO. 3: IT WILL BE EASIER TO GO DIRECT
“I can always go search the internet on my own”, has been known to be uttered from time to time. Well, if I relied on WebMD to make all my diagnoses, I’d have died from a terminal illness about five times already! We search the web to get general info. We go see a doctor to get professional help. Why not do the same for your most important events?

DMC MISCONCEPTION NO. 4: WHAT EVEN IS A DMC’S PRODUCT?
Our product is our knowledge. We know the best vendors with which to hire and we know the ones to avoid. Our product is our experience. I love to tell clients, I’ve been working for you, long before you even knew who I was. The events and programs we’ve been producing and managing for the last 25 years have allowed us to repeat things when they go well, and learn from mistakes to avoid future pitfalls. Our product is a peace of mind. Clients need to focus on so many other aspects of their job and not worry about Plan B. We plan for things to go wrong and we have solutions if things don’t go as planned.

DMC MISCONCEPTION NO. 5: DMCS ARE NOT FOR EVERYONE
Well actually, this one is true. You need to trust your DMC or the relationship will be doomed from the beginning. Some clients prefer to do things on their own. Sometimes it’s genuinely a budget thing. My response to that is, too often, you’re not saving money, you’re buying regret. But I do understand that every company operates differently — a DMC may simply not be for you. Maybe you’re just not that into me! But if the idea of saving time and hassle intrigues you, why not give us a go? We’re there for you when you are ready.

For questions, please email Diva Tolosa, Manger of DMC and Preferred Partners at dmc@hpnglobal.com

#HPN19 Partner Conference Highlights

Another amazing partner conference is in the books and by many measures, this was certainly one of our bests. It is always our goal to exceed the expectations and experience of our attendees, and each year although harder and harder, this team and everyone involved seems to make it happen. We want to thank our sponsors our guest speakers, our host city and hotel for their amazing hospitality. Thank you also to all our partners who attend, because without your support, none of this is possible.

HPN19 App Is Live!

Did you know that we’ve built a mobile app for the #HPN19 Annual Partner Conference? It has all the important information that you’ll need for the event, as well as features to enhance your event experience.

Step 1: Download the App!

Download the app on the device you’re bringing to the event. *Important Note: HPN Global is using a different software platform this year. If you have the mobile app downloaded from previous years, please delete the app and re-download it.

Event Password: hpn2019

Don’t have iOS or Android? Skip Step 1 and go straight to Step 2 and verify your account and use the mobile web version of the app.

Download App Now

Step 2: Verify Your Account

Then, come back to this blog using the same device from Step 1 and click Verify Account to unlock all of the app’s advanced features.

Step 3: Say YES to push notifications! You won’t want to miss them!

Contact reg@hpnglobal.com if you have any questions ahead of the event. Otherwise, we’ll have dedicated App Support onsite to assist you when you get to Seattle!

Enjoy the event!

Know Before You Go To HPN19

Get Ready for Our Annual Partner Conference!

We’re so excited to see you all in Seattle for a great week of networking, getting business done and of course, fun! For full agenda and details, visit the HPN19 website.

Conference Mobile App
The #HPN19 app is available for download and contains all the information you need to know about this year’s event!

Text hpnglobal to 41411 for information to download and access the mobile event app!

Daily Emails
We’ll be sending out daily emails that cover all the exciting things that #HPN19 has to offer… Stay tuned!

Text Chatbot
In additional to the daily emails HPN will send each morning to prep you for all the exciting events of the day, we’re also partnering with EventBots, by 42Chat, to bring you a brand new chatbot experience for #HPN19! We’ll share information on how to interact with “HPNster” throughout the week!

Safety & Security
HPN Global has partnered with Emergency Concierge International (ECI) to provide comprehensive safety, security and medical services dedicated specifically to the attendees of our 2019 Conference.

In the HPN19 app you will find valuable emergency information under the “Emergency Info” tab.

If you have any safety, security or medical concerns/issues please don’t hesitate to contact ECI at 480-712-5027. They are here to help!

How to Prepare for #HPN19

Weather / Attire
Dress Code: HPN Casual – Jeans welcome!

High temperatures range between 63° to 66°, with a few days of forecasted clouds and possibly rain. Keep in mind it will cool down quite a bit at night. We recommend dressing in layers, especially for indoor/outdoor activities. Don’t forget an umbrella!

 

 

 

 

 

 

 

Club HPN will be at Museum of Pop Culture (MoPop) – Come dressed as your favorite pop icon!

#HPNGivingBack

Together with BWH Hotel Group, we’re partnering with Mary’s Place to help make a difference in the Seattle community.

In 2018, Mary’s Place helped 650 families move into stable housing, provided 180k overnight stays, 360k meals, served over 1,300 children, helped 1,500 people with employment services, and provided meals, showers, dry clothing, hygiene items, and resources to 100+ women and families per day.

With over a 95% success rate, Mary’s Place is truly making a difference in the community and we’re excited to do our part!

In addition to monetary donations onsite, we’re also accepting the following:
• Beanies, Gloves, Rain Ponchos, Socks
• $5 Gift Cards to: Starbucks, Subway, McDonalds, CVS, Target

Transportation from Airport to Hyatt Regency Seattle
Please note, HPN Global does not provide transportation to/from the airport. You will need to arrange transportation on your own. Here are a few options to consider:

UberX/UberPool – Will pick up from the 3rd floor of the parking garage with numbered stalls
Uber Select – Will pick up curbside

NOTE: Hyatt Regency Lake Washington appears 1st on when selecting your destination, so be sure you’re selecting Hyatt Regency Seattle!

The Link Light Rail picks up from the 4th floor of the airport parking garage and will get you to Hyatt Regency Seattle for only $2.75! You’ll get off at the Westlake Station and walk 5 minutes to the hotel. Plan your trip.

NOTE: If you are comfortable taking public transportation, this may be a faster option during peak, rush hour times – traffic can get heavy in downtown Seattle.

Share your photos with us on social and tag #HPN19

We’re here to help! If you have any questions, please email us at reg@hpnglobal.com.

See you in Seattle!

Live A Healthy Lifestyle At HPN19!

Stay fit at #HPN19! We are excited to showcase a more ‘balanced’ conference this year with our fast and easy workouts! Being active has been shown to have many health benefits, both physically and mentally.

Did you know living a healthy and active lifestyle can help you experience the following benefits?

  • It can make you feel happier
  • It can help with weight loss
  • It is good for your muscles and bones
  • It can increase energy levels
  • It can reduce the risk of chronic disease
  • It can help skin health
  • It can help brain health and memory
  • It can help with relaxation and sleep quality
  • It can reduce pain

Workouts don’t have to be long and boring, here are our workouts to try each day during #HPN19!

Thursday, October 3rd
CrossFit Style Workout
Run ½ a mile on the treadmill, then….
10 rounds (as fast as you can)
10 push-ups, 10 squats, 10 sit-ups
Then run ½ mile again

Feel free to modify with shorter runs and/or fewer reps or rounds
Feel free to make it harder with longer runs and/or weighted squats and sit-ups

Friday, October 4th
Body Builder Style Workout – Upper body
4 sets of 10 Dumbbell (DB) Chest Press
4 sets of 10 1 Arm Rows (*each arm)
4 sets of 10 DB Hammer Curls
4 sets of 10 DB Tricep Extensions
4 sets of 10 DB Seated Press
4 sets of 10 DB Flyes

*Youtube has helpful videos if these movements are unfamiliar!

Saturday, October 5th
HIIT Style Workout
Perform each exercise at high intensity for
45 seconds followed by 15 seconds rest
(one right after the other)
Burpees
Mountain climbers
V-Ups
Alternating (Jumping) Lunges
Jump Squats
Jumping Jacks
High Knees
Bicycle crunches
Rest 2 minutes – repeat 2 more times