Getting the most out of your frequent flyer miles

Almost everyone in the industry has a varying amount of frequent flier miles because of the traveling that we typically do in the course of our jobs. Some people stockpile them to use for a future trip, some spend them on non-travel related things like magazines, and some people use them sporadically for domestic travel.

Destination Review: Havana, Cuba

I have wanted to visit Cuba for as long as I can remember. Unfortunately, as an American, this was not really possible for much of my life. Sure, I could have snuck in from Mexico or one of the other Caribbean islands, but the risk/reward factor was very lopsided. Thanks to the US embargo put in place in 1960 after many US interests there were nationalized, the embargo was expanded in 1962, and expanded further by the Clinton Administration in 1999, Americans have been pretty much forbidden from spending any money in Cuba. The US still holds about 6.5 billion dollars’ worth of claims due to this nationalism. It is still officially a socialist country, but is changing to be more accommodating to entrepreneurs and businesses.

But in the last few years, the relations between the US and Cuba has eased significantly, to the point that Americans are now free to go to Cuba, spend money, and bring back cigars and rum. You still have to clear a few hurdles but it is now incredibly easy to get down there. I will talk a little about the hotels, but a lot about the process needed to get down there and enjoy this amazing destination. Pure tourism is still not allowed, but there are 12 permitted reasons to travel, and a lot of latitude with these reasons. Educational Exchange and People to People exchange is probably the easiest one to fulfill, as you will be very educated about Cuba by visiting there, and encounter a lot of lovely citizens of their country.

havana cuba buildings color

There are now multiple US airlines that fly to Havana. Many come from Miami, but Alaska Airlines does one from LA, American has one from Charlotte and four from Miami. Delta has Miami, New York, and Atlanta. Jet Blue flies to Havana from Fort Lauderdale, New York, and Orlando, while Southwest has Fort Lauderdale and Tampa flights to Havana. Spirit, United, and Frontier also have flights to Havana. When booking your flights, you will apply for your Cuban Visa with the airline. The cost is 50 dollars, and the airlines must add another 25 dollars to your ticket to cover your health insurance while you are in Cuba. You must keep your boarding card with you at all times, as this serves as your proof of insurance.

Almost no US credit or debit cards will work in Cuba, and even if they did, almost no establishments will ever take cards for anything. Bring plenty of cash, and convert it at the airport, bank, or hotel. There is a 10% penalty for exchanging US dollars into Cuban Pesos, but the exchange rate is close to one to one after that. Getting Euros from your bank might be cheaper, depending on how much you are charged for foreign currency there. Just be aware that it is almost completely a cash economy for everything, and bring more cash than you think you need. Not kidding about this at all.

The Havana airport is fairly small, but very functional. It is about 20-25 minutes to downtown. As you might guess, there are few western hotel brands there. There are many Melia hotels, a really nice Iberostar one right on the main square of Havana, and a new Kempinski that is opening soon across from the Iberostar. All are five star hotels, but that is probably the equivalent of our two and a half to three star properties. There are also many smaller boutique hotels, as well as hundreds of houses and rooms on Airbnb. If you use these smaller hotels or private rooms, be sure to get the address information in advance in English and Spanish, print it out, and keep it with you at all times. Like most countries, the odds of getting a taxi driver who speaks no English is fairly high. I did find that they did not know the brand names of the hotels, but when I would say Central Parque Hotel (Iberostar), they knew instantly what I was talking about.

Telecommunications is a challenge, but I did not visit Havana in order to stream movies on Netflix. Some hotels include access to internet in the room rate. Others will charge for access. In either case, they will give you a card with 12 numbers as the user name and 12 numbers as the password. When you connect, you will be able to stay online for an average of five to ten minutes at a time. Connection speed is about what you had with AOL or Prodigy in the late 1990s. It worked for what I needed, which was to check emails, upload pictures to make my friends insanely jealous, and text with my wife. Your cell phone will cost you an absolute fortune if you try and use it, average is about three dollars a minute to use it and data is also terribly pricey. Best to keep it on airplane mode and use it as a camera if you do not have a real one. It actually was pretty nice to be able to unplug and disconnect from the world for a while, and really have some great conversations with undistracted people.

american car havana sunset

This was the 60th country I have visited, and I would say with zero hesitation that it is the safest one to which I have been. At one point, I walked by myself, 13 blocks back to my hotel, well after midnight and felt safe and secure the entire time. There is no US or international city where I would do that. There has never been a time that I have felt more safe walking around a city than I did in Havana last week.

havana waterway

The people of Cuba are amazing, friendly, and enthusiastically enjoy life. Everywhere I turned, there was amazing music being played, people laughing and dancing, and they all helpfully answered all of my questions. Interacting with the Cuban people was one of the highlights of the trip. You will miss so much if you just visit a city without getting to know the people. The food was unbelievably good, from fresh caught fish, to fried pork, and everything in between. This is certainly a place that you can eat well, and most places it was very inexpensive. I found a new favorite drink while there, the Rum Collins.

There is no place I have visited that has such amazing and beautiful architecture as Havana. Everywhere you turn, there are stunning buildings from the first half of the 20th century. As a huge architecture nerd, it was one of my favorite places. Many buildings are in a state of disrepair, but the whole canvas is just fascinating. I loved taking pictures of the classic cars in front of exceptional architecture. It just felt like real and authentic Cuba, from a bygone era. The colors and designs of the buildings, and the allure of the old cars made everything a feast for the eyes, everywhere you turned.

Because of the embargo, it was impossible to import any US cars for the last 50 years. So there are thousands of simply gorgeous classic American cars from the late 50’s and early 60s on the island. It is easy to rent one for the day, and have your driver take you on a true and authentic Cuban day.

american cars havana cuba

We went out to Ernest Hemingway’s house, about 30-45 minutes outside of Havana. This was where the legendary author lived off and on for many years beginning in 1939. Highly recommend visiting here when you come to Havana. On the way to his house, driving a 1960 Buick, we stopped and played baseball with some kids near there. Having drinks at the outdoor bar while listening to a Cuban band, was a most pleasant way to while away the day. On the way back, after a three hour lunch that was beyond fantastic, we stopped and bought some cigars and rum. Not sure it is possible to have a more enjoyable day than what we had on Saturday.

In downtown Havana, there are two iconic bars you must visit, Sloppy Joes and Floridita, the home of the Daiquiri. They are within easy walking distance to the Museum of the Revolution, another must visit.

In closing, Havana is a must visit place. It was not just like visiting another country, it was like visiting another time. It truly had everything you want in a destination. Art, architecture, music, great food, amazing people, rich culture, safety, authenticity, and an overall sense of true wonder while exploring. You can sense that it is on the cusp of change, perhaps very rapidly over the next few years. So go now, before the changes, and experience one of my now favorite places I have visited.

All photos taken by Timothy Arnold in May 2017.

Timothy Arnold, CMP, CMM
Regional Vice President
Hospitality Performance Network – HPN Global

Hotel Meeting Trends Survey Results

HPN conducted a quick survey on hotel contracts and hotel trends. The goal was to identify any emerging trends in the way hotels do business. Don’t get caught off guard by a new charge or higher rate. Take a look at what a few of our associates are seeing in the industry.

Timothy Arnold
Hotels seem to be trying to get meeting room rental for everything now. It used to be only international hotels, but now it is everywhere. When I get the rental removed, the hotel is often less likely to negotiate on other things, as they feel that they have already given a lot of ground.

Mark Dallman
Parking charged in Vegas, meeting room rentals increasing everywhere, resort fees increasing or being added to non-resort properties, service charges increasing. All ways for hotels to find additional revenue sources.

Lynn Ann Perretta Wagner
Furniture Removal Fees for outdoor events. Additional Lighting necessary in many cases which in turn ups your AV or Decorator budget. In addition to hefty min. service charge of 26% in some areas of the county.

Jaci Bidanec
Daily attrition vs cumulative.

Steven Scatino
Transient rates are up over $30.00 higher than group last reported hotels are not allowing groups to increase their blocks over the contracted numbers without paying hefty increases

Paul Miller
Properties’ Service Charge Increase. Was told by one branded hotel company that they are increasing service charge amount to 25% at all properties – as of 6/1.

Bill Kilburg
Long article on a Las Vegas hotel company bankruptcy in today’s WSJ but buried in the middle is the fact that they have raised hotel room rates at 3 times the national average. 16% increase in realized rate in the last year!

Hospitality Performance Network Global
Tap into HPN Global’s vast network of corporate conference venues and services — with a personal touch. Let HPN plan your event, and you’ll experience concierge service from start to finish. Get started now

HPN Global Job Opportunity

So, it’s been just under a month since my “not-so-voluntary” departure from Hyatt. Here is a quick update on the many important questions you’ve all had: 

1. Yes, I was lucky enough to keep the 50lb printer built in 2005. Phew. In related news, printers built in 2005 are worth about $0. 

2. All joint-custody paperclips have full time residency in my office drawer. They’re very happy with this decision. The Hyatt Place pens however still haven’t decided on how to take the news. 

3. I’ve only worn yoga pants, swimsuits & shorts since late January. I still do not own a suit. Yeah, i’m gonna rub that in. 

4. I have a crazy awesome number of friends who’ve offered me tons of support, job prospects, and networking connections! Aside from that one person who told me that McDonalds is always looking for “fry girls”, I thank you! 🙂

5. There is an unusually high number of “Trash Collector” jobs currently open in the Omaha marketplace. Yoga pants are an option for this position, however Joel, the kids & even the dog shot this one down.

6. As successful as most of you “claim” to be, NOT ONE OF YOU has found me that 7-figure job with a beach house. I’m a bit disappointed, but I’ll get over it eventually. Also, this request continues to remain open.

7. The Hyatt friends & family discount code has been changed (and due to my heavy use is probably a leading factor in to why I was “voted off the Hyatt Island”), so I realize that now I’m pretty much useless to many you. I expect my number of FB friends to decrease substantially, and I’m mentally trying to prepare myself for this. 

8. But, despite all of that…

I’m thrilled to announce that I’ve joined HPN Global as Vice President, Global Accounts! HPN is one of the leading and most respected Meeting Procurement companies in the world. My new role will be similar to the work that I did with Hyatt, however I will now be able to book group blocks with ANY Hotel, Resort, or Cruise Line with ANY brand (including Hyatt) at ANY location worldwide. If you or someone you know needs to book 10 or more guest rooms for any reason (corporate, incentive, association, sports team, wedding block, family reunion, etc) please let me know!

This position is going to allow me to continue to work (from home, in shorts / yoga pants) with so many of my wonderful clients & co-workers who I’ve built friendships with over the past 20 years, and stay in an industry that I thoroughly enjoy. I’m back working with many of my favorite former Hyatt ADT colleagues and look forward to the challenges that are headed my way! A huge thanks to Bill, Joe, & the HPN team for inviting me to jump on board!

Erin Kloke
Vice President, Global Accounts

Welcome to 2017!

We blew the doors off 2016!

This was best year in the company’s history for revenues booked; The largest number of individual bookings by the biggest amount in company history; The largest year-end sitting funnel on the backlog in company history; and again I think we set the bar for the BEST CONFERENCE EVER!

You all should be proud and we here in Scottsdale are proud to be associated with each and every one of you. The best team in the business.
It was truly another great year! Awesome new associates and friends and too much fun…Thanks to everybody!

So here again are those basic founding ideas of the company, and our culture to set out a basis for our combined success in the new year. Love you all and let’s go have an absolutely awesome 2017!

Family First – for most of us our family and loved ones are why we do this, they are why we get up in the morning and go do what we do, time with them is the most precious thing we have.

Have FUN – Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at! A lot of people go thru life without ever having that opportunity. We are in the best business in the world! I’ve never met a happier, more fun group of people in my life!

Be Nice to People – It’s a basic fact, People are nice to people who are nice to them, we are in the service business, people buy from people they like!

Be Passionate and Enthusiastic– Both are absolutely infectious, I put on a positive attitude every day first thing in the morning like clothes, Every day is the best day of my life because I choose for it to be that ! Be passionate and enthusiastic about what you do and success will certainly follow.

Life is all about Relationships – Relationships, Relationships, Relationships! At the end of the day nothing else matters but the connections we make with other people, people we work with, people we love, people we do business with.

Change is our Friend – It’s another fact, everything changes, We are going to see a ton of that in 2017 for sure. No matter what you think is the status quo, it is in fact, going to change and increasingly rapidly. The people that can assimilate and appreciate, and perhaps even lead change, are the ones who are successful, the ones who hate change end up working at the post office.

Do what you say you are going to do –Business (and our competitors) are full of people that say “yea, I can handle that” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, most especially in the service environment. Do what you say you are going to do every time! Success will follow!

Let go of Negativity – Stuff is going to go wrong, somebody is going to make you mad, deal with it and then let go of it and move on. Harboring ongoing negativity hurts you, not them  I’m by no means saying to put up with bad behavior from toxic people, but get over it and realize life is too short. The past is the past, the only things we can affect are in the future.

Thanks again to everybody and here’s to a fantastic 2017!!!!!

William J. Kilburg, CPA
Chairman and CEO
HPN Global
13285 n. Northsight Blvd, Ste 201
Scottsdale, Az 85260
Office: 480-998-9770

HPN Global 2016 President’s Club Winners

Here are the 2016 HPN Global President’s club winners. These outstanding individuals are rewarded with an all expense paid trip for 2 to the fantastic Unico resort in Playa Del Carmen, Mexico to commend their excellent efforts of the past year. So, without further adieu…

HPN Global 2016 President’s Club Winners

  • Casey Kruer
  • Amy Walkowiak
  • Kristin Vines
  • Patrick Halpin
  • Joel Kaye
  • Mandi Graziano
  • Andre Kraft
  • Mark Dallman
  • Paul Miller
  • Cheryl Cipriano
  • Karen Myers

Our Rookie Of The Year award goes to:

Shannon Frank

I’d like to single out Jeremy Shaw-Wright who was in the hunt for ROTY, I’m pretty certain we will see him on future years PC trips!

The Game is on for 2017 and I can tell you it’s an even more awesome destination! Perhaps the most exciting to date… So, make 2017 the year you’re on this list.

Congratulations to all the 2016 winners and see you all on the beach!
William J. Kilburg, CPA
Chairman and CEO
HPN Global