HPN Global 2017 Recap

Greetings! An official ‘Happy New Year’ to those I haven’t connected with yet.

I’m personally very excited about 2018 and all the opportunity it represents. Coming up off an absolutely incredible 2017, it seems 2018 has some big shoes to fill – and I have no doubt we are up to the challenge!

Here’s a recap of 2017:

Sourcing Lead Volume increased by almost 20%. Great appreciation and gratitude go to our dedicated Sourcing Team, who rocked the increase in volume – with smiles on their faces, and smoke coming off their keyboards.

Top Sourced Destinations for the year:

1. Atlanta
2. Chicago
3. Phoenix/Scottsdale
4. San Diego
5. Dallas

40% of our volume was sourced in the year, for the year – a similar trend from 2017, so hotels with short-term availability (and great deals!) should connect with us. info@hpnglobal.com

30% of all RFPs sourced were considered short-term (within 90 days of arrival).

HPN Global Partner Conference News:

Our 2017 hosts, The San Francisco Marriott Marquis and San Francisco Travel, knocked our socks off. We had overwhelming feedback on the success of the conference, and greatly appreciate San Francisco Travel for ordering up the right temperatures.

New for 2017, based on the changing dynamics of the world, HPN Global showed our commitment to attendee safety, by adding Conference Emergency Preparedness in partnership with ECI: Emergency Concierge International https://emergencyconcierge.net/.

Moving on to 2018, we are so excited we can’t see straight!! Eden Roc Miami Beach Resort will welcome us for #HPN18. Who’s ready to have some fun in Miami? I am!! Save the Date for November 6 – 9, 2018. Our event is invitation only, so please submit your interest thru this link: http://hpnglobal.com/2018-hpn-global-partner-conference/ It’s guaranteed to sell out fast!

Get In Touch!
The HPN Global Sourcing Team is here as a resource for both our Sales Associates and our Industry Partners. We’re here to bridge the gap between the two, and we’re also very social! Please don’t hesitate to reach out to us directly to follow up on RFPs, schedule an office visit or local event, discuss strategy, you name it. We look forward to hearing from you!

Wishing Everyone a most Delightful 2018 – Cheers!

Desi Whitney
Senior VP, Sourcing & Industry Relations
HPN Global
13825 N Northsight Blvd., Suite 201
Scottsdale AZ, 85260
Phone: 480.998.9770 Ext 236
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Performance Powered by Passion

HPN Global Million Room Nights Booked

So 2017 was flat out the Best…. Year….. Ever….. for HPN !!

This was the best year in the company’s history for revenues booked; The largest number of individual bookings; The largest year-end sitting funnel on the backlog in company history; and again I think we set the bar for the BEST CONFERENCE EVER in San Fran !!! (except for that super smelly live chicken !) Oh yea, and a Million room nights booked ! That’s a big deal all, for real.

You all should be proud of yourselves and we here in Scottsdale are proud to be associated with each and every one of you. This is absolutely the best team in the business.

It was truly another great year! Awesome new associates and friends and we are more like a family than ever and too much fun …….. Thanks to everybody !!

So here again are those basic founding ideas of the company, and our culture to set out a basis for our combined success in the new year.

Love you all and let’s go have an absolutely awesome 2018!!!!

Family First – for most of us our family and loved ones are why we do this, they are why we get up in the morning and go do what we do, time with them is the most precious thing we have. Hug them every day.

Have FUN – Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at! A lot of people go thru life without ever having that opportunity. We are in the best business in the world! I’ve never met a happier, more fun and successful group of people in my life !!

Be Nice to People – It’s a basic fact, People are nice to people who are nice to them, we are in the service business, people buy from people they like!

Be Passionate and Enthusiastic – Both are absolutely infectious, I put on a positive attitude every day first thing in the morning like clothes, Every day is the best day of my life because I choose for it to be that! Be passionate and enthusiastic about what you do and success will certainly follow.

Life is all about Relationships – Relationships, Relationships, Relationships! At the end of the day, nothing else matters but the connections we make with other people, people we work with, people we love, people we do business with.

Change is our Friend – It’s another fact, everything changes, We are going to continue to see a ton of that in 2018 for sure. No matter what you think is the status quo, it is in fact, going to change and increasingly rapidly. The people that can assimilate and appreciate, and perhaps even lead change, are the ones who are successful, the ones who hate change are rarely successful.

Do what you say you are going to do – Business (and our competitors) are full of people that say “yea, I can handle that” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, most especially in the service environment. Do what you say you are going to do every time !! Success will follow!

Let go of Negativity – Stuff is going to go wrong, somebody is going to make you mad, deal with it and then let go of it and move on. Harboring ongoing negativity hurts you, not them. I’m by no means saying to put up with bad behavior from toxic people, but get over it and realize life is too short. The past is the past, the only things we can affect are in the future.

Be a “Kid” as much as possible – Laugh easily and often, run around and play with your kids, set off fireworks, travel and marvel at the wonder of the world, do silly things with your family and loved ones, learn something new every day, cook something you have never cooked before, just have fun…….. life is short ☺

Thanks again to everybody and here’s to an absolutely phenomenal 2018!!!!! Let’s go do some epic shit!☺

Love you all!


William J. Kilburg CPA
Chairman and CEO
HPN Global
13825 N. North Sight Blvd
Scottsdale AZ, 85260

#HPN17 Winning Together

Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at! A lot of people go thru life without ever having that opportunity. We are in the best business in the world! We’ve never met a happier, more fun group of people in our lives! – HPN Global

Welcome to #HPN17

Partners Start Arriving

The day finally arrives after months of planning, the first day of #HPN17. Our partners start arriving early to the beautiful host city and by evening, we are kicking off our Annual Partner Conference with a fantastic reception by our host the San Francisco Marriott Marquis.

We can feel the anticipation of another great event as the main conference theme “Relationships Matter, Winning Together” can be felt all throughout the day.

#HPN17 Day 1

As we inch closer towards the “Opening Act” attendees are greeted with The Buena Vista World Famous Irish Coffees brought to us by our partners at San Diego Tourism Authority. Bill Kilburg aka BK tells the story of the time they were in San Fransico for a site tour of the city to determine the location of this event. During the tour, a member of the San Francisco Travel team took the HPN crew to the Landmark “Buena Vista” Restaurant for a post-tour pick me up. As they sat there enjoying their Irish coffee, BK suggested that we hire them to provide coffees for all of our attendees before the General Session. And like that, magic happened.

The “Opening Act”

The #hpn17 LIVE Experience. Thank you, Dr. Sean Stephenson, for sharing your incredible story!

Individual Appointments between our associates and partners kicked off around 1 pm and featured a reverse trade show where hotel partners moved around the room meeting with HPN Global associates whom they had made appointments with leading up to the event. This opportunity, for some face to face time, was enhanced by a contest to see what HPN Global associate could decorate their table the best. We saw some interesting and creative tables and in at least one case, no table at all!

Mark Bice really gets into the San Fran spirit with his “hippy” vibe.

Check out the virtual tour of the Individual Appointments sponsored by Wyndham Hotels

#HPN17 Day 1 Recap

#HPN17 Day 2

Day 2 of #HPN17 featured a massive teambuilding experience that featured a walking adventure through Chinatown which ended with a culinary experience at China Live, brought to us by our partners at San Francisco Travel


The day and conference ended as it usually does for these conferences, with Club HPN Global sponsored by Access DMC. This evening of great food and entertainment is a great way to end a busy and event-filled few days. As always, HPN Global once again delivers by standing behind our core principles, “People do business with People they like,” and “Relationships matter.”

What a show in San Francisco—thank you, everyone, who joined us to spend a few days in the Bay area enjoying this great city and spending amazing time with our associates and partners “relationship building.” Our business is all about relationships and our Partner Conference is just another way we celebrate. Celebrate our industry, our business, our associates and our partners.

Thank you.

Post Hurricane María – Puerto Rico

Post Hurricane María Statement
Milton Segarra
President & CEO, CDME

In our goal to keep you updated on our news and plans, we are pleased to share the week’s positive news for our industry – more cruises have been arriving in our ports; more attractions are opening; more hotels are accepting new reservations; and San Juan was just recognized by Lonely Planet as one of the World’s Top 10 Cities for Travel in 2018!

A list of attractions including the Bacardi Welcome Center, Plaza Las America’s and Mall of San Juan, and many of our water sports venues can be found here with opening dates from now to the end of December. San Juan’s hotels continue to post opening dates (please click here for exact dates per the Puerto Rico Tourism Company (PRTC), power (by generator) continues to keep the lights on in many of our hotels, gas lines continue at a normal level, the port is fully operational, the airport is fully operational and open 24 hours – by the end of November we will have more than 700 domestic and international flights daily.

Additional service status can be found at status.pr for daily updates.

We are also pleased that the Puerto Rico Convention Center will resume its schedule of conventions in January, kicking off with the region’s largest tourism marketing event, The Caribbean Hotel and Tourism Association (CHTA)’s Caribbean Travel Marketplace, January 30 – February 1. CHTA has expressed confidence in the readiness of Puerto Rico to host in January. Last year more than 1,100 delegates from 31 countries participated in more than 10,000 pre-scheduled appointments.

Our calendar of events remains intact and you will have the opportunity to hear personally from us at upcoming trade shows, conferences, and events. Please click here for the list: http://puertorico.simpleviewcrm.com/webapi/rsvp/v2/. Next week we will be participating in TEAMS, the world’s leading conference and expo for the sports-event industry. We will be sharing updates on our sporting venues, many which are, like our convention center, being used by the military and/or as collection centers. A complete list of those facilities and their availability for groups can be found here.

As a part of our engagement phase – interacting with the industry and media on a consistent basis – we are continuing to ask for input on new ideas, new approaches and new commitments that we can work on together and share in the anticipation of relaunching and rediscovering Puerto Rico.

Many continue to ask how they can help or contribute. We continue to provide the link to United for Puerto Rico, an initiative brought forth by the First Lady of Puerto Rico, Beatriz Rosselló, in collaboration with the private sector, with the purpose of providing aid and support to those affected in Puerto Rico by the passage of Hurricane Irma and Hurricane María. Please click here.

We intend to keep you updated on our progress in real time – keeping you informed, engaged and connected. As you know, Puemeetingso has always been one of the most desired meeting and convention destinations and we intend to continue the same tradition soon.

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